Customer Ratings & Reviews

(here im talking about calling center,) my visit to the store was great, they have a very intelligent employees, i will go back to that location and make another purchase, sadly one of my items is not working and now the representative from customer service took 4 hours on the phone with me, and not fix my issue, so sad that best buy hired a customer service representatives with no experience

This has been a great choice and I’m very glad I made the decision to invest in this service.

Happy to be a member and get product warranty perks!

I'm a Total Rewards member and have been for years. When some I buy goes off Warranty, I usually extend it for a small monthly fee.

I've been going to Best Buy for 20+ years and I highly recommend getting their protection plan and using Geek Squad, never had a bad experience.

Great value knowing you’re covered for 2 years. Would definitely recommend on big purchases.

I signed up for the Best Buy Totaltech membership 2 years ago when I bought a new laptop and a TV from Best Buy. The membership costs $199.99 annually and it covers all the devices I buy from them for up to 24 monthsAd1. It also gives me other benefits like free delivery, installation, tech support and discountsAd1. The protection plan covers hardware failures and accidental damage for my laptop and TV23. It also covers battery replacement and power surge damage. I can make up to two claims per year for each device, with a service fee depending on the product. If they can’t fix my device, they will replace it or give me a store credit. I think the protection plan is worth it for the peace of mind and convenience it offers. I don’t have to worry about paying extra for repairs or replacements if something goes wrong with my devices. The customer service is also very helpful and friendly. I would recommend this plan to anyone who buys a lot of electronics from Best Buy and wants to protect them for a long time.

Protection is superb. Peace of mind. Saved me a boatload for a replacement vacuum

This camera is really good. He’s going every time that I need it.

I never have to worry about my computer not being protected with my membership in the program. All of my appointments are covered with this protection.

Great protection just in case something goes wrong.

Always good to have protection in case anything goes wrong!

Always an indispensable part of my purchases to be sure they are protected. I have never had an issue in returns, repairs or exchanges. This is why I go to Best Buy over other retailers.

great way of protecting your investments. all of the items i bought are all covered

I feel comforted knowing my electronics are protected by Best Buy! Anything could happen so stay protected!

Whatever I have a chance I always buy protection plans for my Electronics especially if I plan to keep them for an extremely long time this always gives me a piece of mind when I feel protected

It is helpfully for my sons game and others for protection

I never have to worry. I just walk in with a problem or a question

Product protection and technical support excellent

Best thing I ever bought when you go to Best buy make sure you buy the protection plan it is so awesome and it's worth every penny