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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 10326 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 458 Showing 9,141-9,160 of 10,326 reviews
  • Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From all i can tell, this is a good service. Have not had to utilize yet. But everyone that has it, like it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very misleading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was under the impression when I purchased this plan, that it would be a total protection of all smart products I purchased through BestBuy would be covered 100%. I was quoted, "you will have zero hassle with anything as it will be covered under this plan" when I expressed my concern for Samsung coverage. But the reality is that there are costs and there are certain items not covered by the plan... examples: the s pen that comes with the Samsung tab 9+is not covered by this plan (even though the pen is part of the package purchased). The other example was the $99 co-pay for the replacement of the Samsung galaxy z fold 5... which I expressly voice concern over and was expressed there as no co-pay. Be leary on this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Sucks!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the annual geek squad protection on all of my stuff. But yet, when I call in to get it checked on, y'all wanna charge me more money! I am officially done with best buy! Don't buy the protection because they're just gonna charge you more money to get it fixed. They're just stealing money from you

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    cook top

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is to protect me if the factory fails to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra pertection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought extra pertection for my devices which is needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing you can purchase from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made me buy all my electronics from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone needs this protection. It's a special plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with my totaltech membership. Worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A necessity for the individual who is not all tech savy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful to have for everyday security ! Worthwhile

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jabra Talk 25

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the freatest call quality for a single ear piece but it gets the job done when it comes to quick calls

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TOTAL TECH HACK

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FREE WARRANTIES ON ALL PRODUCTS WITH BEST BUY TOTAL TECH

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for what it is protecting. I love having it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection program

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was added to a gift for my grandchildren at Christmas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Linda H.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confident I will receive great service from the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BETTER SAFE THEN SORRY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protection I have from all my BB purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Buy It

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you shop at Best Buy then total tech is a no brainer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YASSSS QUEEEENN.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I love it. One of the best decisions I’ve ever made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Porchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excited to buy it. Would recommend this!!!

    I would recommend this to a friend