Customer Ratings & Reviews

Protect your purchases with this 2 year plan from Best Buy

All my stuff is protected just in case any thing happens

Its ok............... ..... ......................

Product protection plan. Electronic device protection.

Good install from geek squad keep them working all year

Great to have........................................

excellent service I do recommend this service to any one

It is good product but can have very long wait times.

Covers everything you purchase annually………………………….

I always purchase warranties. It gives me peace of mind

The controllers Are made like crap thank god for the warranty

Provides extended coverage for all items I have purchased while the plan is in force instead of having to purchase plans separately, but there are fewer perks each time terms change.

Extremely poor service and an endless feedback loop as I try to get a very simple repair on my refrigerator. I was sold this plan and told it would supersede any failings of the manufacturer's warranty. Instead, Best Buy refuses to fix a problem with a new refrigerator, saying it's the manufacturer's responsibility, while the manufacturer says the part isn't covered. I have called Best Buy three times and been told three different things, none of which work. I have twice been sent to the Best Buy "parts department," which automatically transfers you back to the Geek Squad and in fact does not seem to exist. I have waited on hold for a supervisor for 40 minutes only to wind up back with a non-supervisor who has to start all over again. I have now been told to go in person to a Best Buy story and see if they can override the system and get me the part I need.

I've tried to use my membership to get a couple of apple products fixed, but was told they aren't an apple store. I had someone from best buy come out to help me figure out how to use my old SONOS, which I have 8 of... but she wanted to sell me an entirely different sound system. Never got the sonos hooked up.

I have kids who lose and destroy things constantly, so protection plans are a must. Nothing to spectacular, but worth the expense.

Update: I regret this purchase. After owning this coffeemaker for 10 month -- Cuisinart DCC-1100BK, the Cuisinart website shows that it has been discontinued.

After using this for 16 months the charging cord got real hot and almost started a fire!

**Waste of Money - Best Buy Protection is Useless** I bought an item from Best Buy along with their "protection plan," thinking it would cover me in case anything went wrong. Unfortunately, the product broke within the first week, and I assumed the protection plan would make things easier. I couldn't have been more wrong. When I contacted Best Buy for help, I was met with a frustrating back-and-forth, with no real assistance. They claimed there was "nothing they could do" and directed me to the manufacturer, completely ignoring the fact that I had paid extra for their protection plan. It felt like they were more interested in selling the plan for their own bonuses rather than actually supporting the customer when things go wrong. If you're thinking of getting a protection plan from Best Buy, save your money. It’s a total waste, and they won’t stand by it when you actually need help.

Monthly Best Buy Protection for 24 months. Not seeing the value.

So far, so good! Seems like a good value. We bought it when we bought a large tv—it extended the warranty *and* got the tv delivered and installed. Since then, it has drawn me to purchase more tech at Best Buy, as them support and warranty extension get ‘thrown-in’. Definitely a good value now, and I expect I’ll be renewing.