Customer Ratings & Reviews

Last September I purchased an Apple computer from Best Buy with the Best Buy Total and Applecare included in the purchase. So when my computer stopped charging 4 months later I made an appointment with Geek Squad. The agent plugged his charging unit into the computer and it worked fine and he concluded that the charging unit that came with the computer had inadequate power (35 watt to his 65 watt). When I asked why it had functioned well for 4 months, he was at a loss for words or explanation. I then conducted my own diagnosis - used my 35 watt charger and his cable = charging. His 65 watt charger and my cable = no charge. Therefore the charging cable was faulty. I was dumbfounded that he simply jumped to a conclusion rather than even conducting the simplest of exploration of what the problem might be. So when it came to replacing a charging cable, Best Buy would't do it and referred me to Applecare with a shrug of his shoulders. Applecare was very good and I ended up ordering a replacement cable through them. But Best Buy Total, the Best Buy store and the Geek Squad all dropped the ball and failed to live up to expectations. They made great promises for service, but they have not delivered the product (Best Buy Total) that I purchased. I am very disappointed in Best Buy.

This controller works well when you’re within very close proximity to a pc, but once I stepped back and sat on my couch with the pc plugged into the tv, the distance gave me input lag that made the controller unusable

Protection plans can be tricky these days with many providers only doing lip service for repairs and warranty issues. My advise is to by quality appliances and hope for the best

I think it's over priced unless you get it already included with your product. And if you purchase something within the same time you have it there warranty stops when it stops.

I purchased a washer dryer from Best Buy on August 12th and paid for installation on August 16th. It broke down on August 25th, just two weeks after purchase. As a Best Buy Total member, I pay nearly $200 annually and believed I had up to 24 months of product protection. When I reached out to customer care, the experience was a complete nightmare. The representatives were unhelpful and dismissive, and I had to speak to four different agents with hours of frustrating back and forth, despite my membership benefits. I feel completely let down by Best Buy's service and regret trusting them with my purchase. Do not fall for this trap! If you're considering buying from them, think twice about their so-called protection plans and customer service.

I am NOT happy with on-line Geek support. Agent is always out if country and does not undestand my Outlook problem. I always need to schedule in store apt now.

Hasn’t been helpful yet, we'll see if it helps with my laptop.

It was a great hand vacuum very powerful great suction power. It only lasted a few months.

The air fryer is big enough to fry pizza, but it bakes only upper part not the down, i tried bread and cheese, still the same. The door us also not conveniently placed. It falls down so the food spills are hard to clean on it.

they stopped giving in store credit for broken items under warranty

The monthly protection plan is good as long as you keep your membership renewed for the length of the protection.

The vacuum worked when I had the ac adapter ended up losing it right away and tried using a universal one, but it did not work. Hopefully, a USB C one will be on the market one day.

Unfortunately the item never arrived so I cannot review the earphones. I can review the delivery service. I send and she buys items almost daily from Amazon. They deliver to the University drop of perfectly. Best Buy can't find it. BB says they will return my money and I believe them. I don't recommend best buy shipping.

This warranty is not appropriate for something that must be replaced every 6 months. But it is part of free service by using the Best Buy card.

Not what it used to be to be a paying member. Used to be Best Buy had your back as long as you were a member. Not anymore. Now it is limited to up to 2 years.

Not thrilled with total tech it’s fine for free to your coverage on a new item, but I recently renewed my policy only to find out that the items I own are not covered so it was basically a waste of 200 bucks. I preferred to be able to buy the five-year Geek Squad coverage, especially for appliances.

Good security purchase, I feel confident and hope that we don't have to use it, but if we do I hope it is as easy as it was told me.

I had a five year warranty on my Sony TV. At year six it failed to turn on. I made several appointments with Best Buy geek squad to come service it. They never showed up. I went to the store and the manager said they don’t service out of warranty TVs like that. So I wasted all that time and still have not had service and I continue to pay for the total membership, which is obnoxious.

Received this in April. Used minimally for edging and trimming around ears. By mid October it sounded like a bad vibration. The insides are plastic and upon inspection, the plastic around the head had broken. $75 and lasted approximately 7 month. And was entirely treated with care storing in original box.

Didn’t have to use the warranty, but it was nice knowing I had it if needed