Customer Ratings & Reviews

If you think your product is repaired at the store you are probably wrong. They send things out to a service center. Took 6 trips to the store to finally get a screen replaced. You can't call the store directly. You get a call center that says they don't have phone numbers for the stores.

It isna good idea to have just in case anything happened to the iteams you buy at the store.

I buy all my tech hardware from Best Buy and use Geek Squad exclusively because I have learned that they are trustworthy vendors. My experience with this organization is that they try very hard to provide the best service and equipment on the market in the field of retail tech.

I have had great luck with Best Buy Protection UNTIL this purchase. This is based on this experience and not over the entire program Washer had an issue within 2 weeks. I contacted support . Explained the issue several times. She set up a repair. The INSTALLATION team shows up and checks to make sure I did not disconnect the hoses and that the washer was still plugged in. I repeat, it seems there purpose was to make sure I was not an idiot. So they get me connected with a number to arrange a replacement. It was just the generic number. After several minutes of repeating the issue I was transferred to someone else. Where I had to repeat the issue. Nobody seemed to be able to review the log files. I decided to spend an extra $250 and upgrade to a washer with an agitator. Delivery crew showed up with the same model and not the upgrade. I contacted support about the extra $250 I had spent. They never got back to me but at least the took the money off my card

Cool idea but less than a year and it no longer charges the mouse.

This protection will worth for you only be a member full year, that will save a lot of money They works and really helpful

Best Buy Total Tech has been a big value to me. I have used the benefit to install a theatre room at a discounted rate. I have had purchased TV’s mounted for free. There is even a special concierge number for all your tech needs and warranty claims. I renew every year.

I not sure if its convenient to buy, almost time i need to check if my purchases are covered

It seems like you only get 12 months since the manufacturer covers the first 12 months which took more effort and time then I thought I would have to spend for something I pay extra for

This used to be a terrific value before the plan was changed all around in 2024. Home visits for correcting problems with products purchased from Best Buy were at no cost to the consumer with this plan. It is my understanding now you just get a 20% off service charge if you need a home service appointment. As they do charge quite a bit of money this was the point that I canceled my total tech protection plan in June of 2024. I wouldn't recommend it if you are tech savvy and would not need any in home servicing. Also before the plan changed, they did haul away old appliances and set up new ones purchased from them for free. Now I think there is a charge to do that also. Very poor service skills went into the decision to change the total Tech protection plan. I suppose it all came down to making more money for the company...

I'll probably never use this service, but I guess I'm glad it's there. I get it for free because of their yearly membership thing.

I neeed to update my security camera purchased and installed by Best Buy Total. It is mounted on wall and I didn't want to get on ladder. I spent hours and hours and could not get anyone who understood english or wasn't AI. Finally hired an electrician to do it.

Not able to return your calls. Tried 7 times in 1 hour. Stayed on hold 5-7 min each time. When you transferred me to Geek Squad, it picks up but no one answers me. So I keep calling back. Finally, after 7 times, the associate can't determine why you called me, except to say that the data backup on the repair was done. I did not need to spend 45 min to know that.I got no more information than than, or any other status. What is going on????

It could be longer as cheap as things are made these days they dont last as long anymore

It’s must have if you are planing to but a tv or any electronics ! 2nd year with the plan and it ready paid for it self! I got a pair of Sony headphones ($249) and they failed with 4 months , I went inside BestBuy and they handled me a brand new pair, boom!

They have made tomany changes for the cost of the plan I'll be canceling mine.

Still waiting to see what the benefits are to having this membership.

Yet again stick drift and only had for a month!! Love the controller but this is a on going issue

Good for a ps5 control that dont work right , but not very happy that im a platinum member spend thousands on electronics and have an issue with a high end product but my total tech says they wont exchange my product, i pay alot for that protection , but for what when bestbuy is not honoring my purchase that supposedly is covered for 2 years, im very disappointed!

Always nice to have stuff protected. Have not had any issues with this for my other items