Customer Ratings & Reviews

it extends manufacturers warrantee whuch is way to short.

When i got this inclueded with the Best Buy membership i didn't realize it wouldn't continue if i cancel the membership. Haven't had to use it though.

I think it's a rip off. Not worth the money at all they charge. Your items you purchased come with a manufacturer warranty anyway. They reduced it to certain products it covers and charges a deductible on certain items that should be included in the total protection. In my family opinion it's a total rip off ever since they changed the stipulations. If you are a consistent shopper of Best Buy you may want to seriously do your homework before getting locked in this wishy washy protection program. I cannot see myself renewing this year unless I win the gift card. I have been a loyal customer to this store for a very long time.

I like this paste for Ryzen or I 5 and 7 but it’s not so great with the 9s.

Just upgraded four phones and didn’t have to pay the additional $800 for AppleCare! You can’t beat that deal no matter how hard you tried. I can’t bring myself to go back to the Apple Store, although it is my Fave, because I’d be out that $800!

They not only wiped out my computer they cleared the external hard drive I provided. The Rep that checked me out refused to open the laptop but was adamant that they backed everything up on the External hard Drive and then moved it all back on the computer. When I opened my laptop up at home, Laptop was empty. I plugged in my external hard drive, opened the Geek Squad folder, saw a folder with my name, opened it, 2 pdf files belonging to my brother (when I assisted him in his business) was all that was in there. I called and they refused to let me speak to a manager. I called Corporate and they told me to email their Customer Service. They emailed me back to call Corporate. I am a self-taught designer and course creator. Now THIS is IMPORTANT, They asked me for my original External Hard Drive. I was already nervous being without my laptop for 7 days. They did not update me. And they were not even supposed to wipe the computer withOUT calling me first to let me know what the problem was. While it could have been far worse, it is bad enough, and I can never know what happened to my data, why they were such cowards in not telling me what happened. Worse recourse for Being held responsible is nearly non-existent. 4 agencies later NOT OUR DEPT. Have you tried dot dot dot. So upset I have not been able to return in person. Just thinking about it makes me physically sick.

Not sure if I would purchase again . Wasn’t really able to use the benefits during pandemic due to limited staff, long turn around time for appointments (months out)to use protection . Then when initially purchased they didn’t even set up tech on computer correctly . So I really did not benefit from it accept for special shipping overs . So would not recommend purchases at this time . Should wait to till pandemic settles and staffing issues resolved so u can benefit from it

Needs batteries a lot pf them. I recommend rechargeable.

They never tell you that if your item is out of the first 12 months, that YOU'RE PAYING $9 "service fee" to Best Buy for exchanges. Biggest scam

Doesn’t work for iPhone 14 Pro works on older iPhones. There is a free adapter but the website. Has been taking a long time to receive my order.

Was great until I needed a repair. After a month I’m still waiting for my TV to be repaired. I was not expecting this.

Paid off purchasing this within a couple hours of purchasing this. As the gopro that was purchased under this plan fell off my motorcycle at over 160mph was able to locate it, took it back and was given a brand new gopro 360 same day.

This protection plan is ok. it comes with small print so just make sure you read what you are getting. Some comes with fees and once you use this warranty it ends and you have to pay for another one

This controller feels much more solid, sturdy and precise than other controllers we bought, also the USB C charging port is a nice change over replacing batteries, even if you use recharge-able batteries, the charging port is simple

I got this because my wife messed up the previous one I had (black stainless steel) & that one worked perfectly. This started to work out good but after a while it didn’t toast evenly. Then the left side began not to even work at all, like there was a power surge or something. Toasters used to last longer than a year & this one didn’t even last 6months.

Haven't used the protection yet and hope I don't have to but its there if I need it. This came as part of a package I bought to repair a computer under a warranty.

We haven’t used the total tech yet, but with three kids around, it seemed like a good idea for our electronics.

They do not honor the terms of their protection plans even though they are clearly stated on contract. When calling to talk about this issue you get transferred around from department to department with each department saying i need to contact another department. The legal department, the corpprate dept, the ethics department, the computer repair department, the plans and subscriptions department the customer care department, the Geek Squad department, the Kentuckey Service center, my dedicated concierge , etc.

Great product to have should you experience equipment failure. Recently had a hard drive issue. Took laptop in and within 24 hours new Drive installed and laptop checked out to insure everything else was operating as expected.

Great investment. Saved me a ton of money when my laptop was damaged.