Customer Ratings & Reviews

Total Tech is a joke-for one it runs along with the manufacturers warranty so you really are maybe only getting one additional year of coverage. It's not worth it.

Adequate although the new plans wont suffice once my Total Tech renews to the new program.

This was the marquee gift from Santa this Christmas. Although it charged it would never turn on. We called the manufacturer and they told us to take it to Best Buy. We have a protection program, but the geek squad had no interest in trying to repair it or figure out if there was a simple fix. We were able to return it, but there is no similar scooter within the same price range. We were really disappointed. And honestly, a little frustrated with the Best Buy staff, having no interest in trying to repair it.

It's alright I wish it wasn't so expensive i wish it was cheaper

The geek squad said my comp purchased in 2017 was too old to even try to repair

[Employee of bestbuy] What can I say it’s a protection plan it does what it says

This is the best investment, especially in this day and age where electronics are not made to last. The ability to obtain repair services as needed is unmatched, I am glad I got this coverage.

Havent had to use the service, so hard to say how good it actually is.

I can't remember how long ago it was the last time I thought "Nah, I don't need the protection plan." But I do know that I regretted that decision. When you need it, you'll be glad you have it.

Monthly Best Buy Protection (up to 24 mo.) Monthly Best Buy Protection (up to 24 mo.)

To be honest, I really don’t understand it and I think it’s a terrible plan and I feel like y’all been getting a lot of money off of me for the past few years

This is one of the reasons i keep on renewing my total tech as the 2 year warranty on most items is a very good deal and saves me money on warranty for every item that i purchase on best buy.

It’s a coverage for basically anything in the store and get 60 days instead of 15 to reconsider in case it be needed

Im still not certain what exactly this covers. How do we get it more in blqck & white

more insurance if you need it but a waste of funds if you dont

Warrsnty from Total Tech membership. Not sure what else to say. Total Tech costs $200 a year. Benefits are Total Tech exclusive sales and free warranties on all items you buy at Best Buy.

Only good for the Warrenty. That justify the cost.

This Best Buy service provides unknown value to the customer

If you want to stay protected, you need this software. Best Buy will give it to you for free.

Getting this protection plan was smart and convenient.