Customer Ratings & Reviews

I love the fact that I have great protection with little or no cost

I've used this service on a couple of products, very useful.

WOW! 24 months?? That is less than hieu could date his girlfriend.

Totally worth it. Especially if you have apple products.

Piece of mind. This product offers a piece of mind that I think is worth it. It’s helped a couple of times with the purchase of other things like appliances.

Best that I could find. Great protection plan for all purchases.

Fantastic protection and well worth the money spent!

1-Star Review for Monthly Best Buy Protection (up to 24 mo.) I recently signed up for the Monthly Best Buy Protection plan, expecting peace of mind for my electronics purchases. Unfortunately, my experience has been nothing short of frustrating and disappointing. Poor Customer Service: The customer service is abysmal. Whenever I tried to get help or file a claim, I was met with long hold times and unhelpful representatives. It often felt like they were more interested in deflecting responsibility than assisting with my issues. Complex and Confusing Process: The process for filing a claim is unnecessarily complex and confusing. There are too many steps and excessive documentation requirements, which makes it extremely difficult to get anything resolved quickly. This complexity feels intentional, as if designed to discourage customers from actually using the protection plan. Lack of Coverage Transparency: The coverage details are not transparent at all. When I initially signed up, the plan was marketed as comprehensive, but I found out the hard way that many common issues are not covered. I was denied coverage for a malfunction that I believed should have been included based on their vague descriptions. Delayed Repairs and Replacements: Even when a claim is approved, the repair and replacement process is excruciatingly slow. I had to wait several weeks for a simple repair, which is unacceptable given that I rely on my electronics daily. The turnaround time completely defeats the purpose of having a protection plan. Hidden Fees: There are hidden fees that were not disclosed upfront. I was charged unexpected service fees that were not mentioned when I signed up, adding to my frustration and making the plan far less cost-effective than I initially thought. Overall Lack of Value: Considering the high monthly fees, the value provided by this protection plan is extremely low. The hassle, hidden costs, and inadequate coverage make it a poor investment. I feel like I’ve wasted both my time and money on a plan that fails to deliver on its promises. In conclusion, the Monthly Best Buy Protection plan has been a huge letdown. The poor customer service, confusing claims process, lack of transparency, delays, and hidden fees make this plan not worth the cost. I would not recommend this protection plan to anyone. Save your money and look for better options elsewhere.

The Geek Squad is awesome and saves me a lot of money

Great to have insurance for costly investments in Best Buy products to give some peace of mind and avoid high repair costs.

Warranty protection plan for 24 months is great to have

Always satisfied with the Best Buy protection and Geek Squad

Good connectivity. No issues observed. Solves the purpose.

Definitely the BEST FEATURE about total-tech is getting warranties on multitudes of item. Actually every single thing you buy!

Always good to have this protection plan. Happy customer.

Protection plan purchased on a great buy. Very good investment.

Good protection plan and excellent tech support and customer service. I recommend this for any product that you wish to protect and taken care of by a professional.

Protection is important. Always be prepared and protected.

I’m really pleased with this service and give it 5 stars.

Fast and easy service with a smile very knowledgeable