Customer Ratings & Reviews

Good always great service. Great pricing. Will be back.

Excellent choice for protecting your items. Very helpful service and online chat function. I like it.

A affordable plan which seems to have pretty good customer service.

If you don't pay for their "tech" program then you have to rely on this.

Love the protection plans that are offered. Great

I save a 600$ already and gotten some really good deals would definitely recommend

I always get the protection since it covers accidental damage as well

Haven't had to use the extra protection but it gives me peace of mind that Best Buy protects their customer's purchases.

Haven't had to use it so can only give 4 stars, but it seems like it'll be helpful if i need it

Product matches description. Easy delivery. Highly recommended

Offers peace of mind. This surpasses our home theater sound system on the main and 2nd floor. The quality is exceptional!

Geek Squad has helped out with many issues and have always resolved the problem.

Good to have in case something goes wrong they provide technical support

Its really nice the wey it work with my return, thank you.

Really alot better than the irobot it's replacing only complaint is that it gets stuck sometimes underneath things

Headphones were great until the band broke. I did have a geek squad protection plan so i was able to return. However during the transaction i was charged an unknown fee that even the cashiers were un familiar with so I did not get the full amount returned (i.e., purchase price minus the unknown fee). I called customer service later that day and after about 6 different departments customer service finally confirmed i should not have been chaged this fee and would be sent a gift card as my refund. All this was only after multiple call drops without call backs, and being told several times i would be transferred directly to another deptartments that would be informed of the situation (i.e., warm hand-off) but instead being sent back to long hold times and having to restate the situation (i.e, cold hand-off) everytime only to be told i was sent to the wrong department, in all i spent about 2 hours on the phone. So after being told I would be sent the gift card in about 2 weeks i hung up and waited. Two weeks later (~10 Aug) and no gift card in the mail, i called back. I again had to run the gauntlet of deptartments, call drops, and cold hand-offs for another 2 hours, to finally be told they did have notes about the "gift card reslution" but the previous representative had not finalized the request. This representative then finalized the request and staed again it would be "another 7-10 days". I waited another three weeks and called back after not recieving the gift card (~29 Aug). Another 2 hours later and similar gauntlet of phone tag, I was told the request went in on 10 Aug, but was not approved until 15 Aug so it would be 10 business days from that date. I politely informed the representative that 29 Aug "was 10 business days" past 15 Aug. They agreed, but then stated that due to the amount of the gift card, i as $1 abover the threshold for 10 business days, so it would actually be 15 business days. I waited another week and called back, this time I only had to spend 45 minutes of phone tag, but this representative informed me that it should have only been 10 days, so they went ahead and canceled the previous card and informed me that they would have to resubmit and I would have to wiat another 7-10 business days for the refund started on 31 July. I asked if there was a way to pick up the card at the store or to get it sent by certifed or expedited mail, but was told there were no other options beyond the stand process of mailing. So at this time i am still waiting for a refund due to a mistake in Best Buy's system from 31 July and not looking forward to more phone calls in two weeks. Ive asked if i can be compensated for the exorbitant delay, but the departments ive talked to have all stated that this is not possible at this time. In all, this abysmal level of customer service has been completely exhausting and makes me think hard about if being a Total tech member or purchasing best buy protection plans is truly worth the headache of dealing with best buy customer service.

excellent service & promt! very well managed and scheduled

This is an excellent accessory if you are not disabled. In my case, I can only use my left hand, and the mouse pad is on the right side. Turning it around doesn't help. Otherwise, it has lots of space and is comfortable. I'll return it and try a different model.

Hopefully I'll never have to use it but, when I have in the past, the Geek Squad makes it very easy and pain free.

Very Good Product. It is very easy to use and really fun with friends.