Customer Ratings & Reviews

Great product great value good quality. Would recommend

Geek squad is the best crew in the world and I love it

Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always good to have protection for a big purchase!

Well worth the money. Protects all of my purchases!

Protection plan is an added security on your money

I am a loyal Best Buy customer, and until this evening, I had not had any disappointing purchases. I purchased the Thrustmaster T248 Racing Wheel and Magnetic Pedals for PS5. The open-box item was advertised as being in "excellent condition." The website described such an item as one that "works and looks like new" and "includes all original parts, packaging and accessories (or suitable replacement)." When I unpacked the box, the product was the opposite of what was advertised. It was filthy with debris and what appeared to be food stains on the wheel paddles that I needed to clean. The owner's manual was missing, and the gas pedal was damaged. Apparently, the quality control of a returned product in so-called "excellent condition" was poor and careless. This is not the first open-box item I purchased. I am sometimes willing to buy a used or refurbished item, as long as it's in a resellable condition and has gone through a thorough quality control process. I've had a good experience with open-box purchases at Best Buy. Unfortunately, with the Thrustmaster T248 Racing Wheel and Magnetic Pedals, someone failed to recognize that this item should never have been resold until it was cleaned, repaired, and tested to ensure it is in good working condition. I will be returning the racing wheel tomorrow.

Great, awesome, perfect, wonderful, amazing, useful

The best protection plan just got better. Extended coverage.

Love the added protection at no cost with my Beta Membership.

Excellent service to have on any purchase you make

Get the protection you need with Geek Squad at your side

Amazing. Recommend it! Use it daily. Works flawless

Works as expected and we recommend to everyone, thanks

Great product! The response timing is really good!

1-Star Review for Monthly Best Buy Protection (up to 24 mo.) I recently signed up for the Monthly Best Buy Protection plan, expecting peace of mind for my electronics purchases. Unfortunately, my experience has been nothing short of frustrating and disappointing. Poor Customer Service: The customer service is abysmal. Whenever I tried to get help or file a claim, I was met with long hold times and unhelpful representatives. It often felt like they were more interested in deflecting responsibility than assisting with my issues. Complex and Confusing Process: The process for filing a claim is unnecessarily complex and confusing. There are too many steps and excessive documentation requirements, which makes it extremely difficult to get anything resolved quickly. This complexity feels intentional, as if designed to discourage customers from actually using the protection plan. Lack of Coverage Transparency: The coverage details are not transparent at all. When I initially signed up, the plan was marketed as comprehensive, but I found out the hard way that many common issues are not covered. I was denied coverage for a malfunction that I believed should have been included based on their vague descriptions. Delayed Repairs and Replacements: Even when a claim is approved, the repair and replacement process is excruciatingly slow. I had to wait several weeks for a simple repair, which is unacceptable given that I rely on my electronics daily. The turnaround time completely defeats the purpose of having a protection plan. Hidden Fees: There are hidden fees that were not disclosed upfront. I was charged unexpected service fees that were not mentioned when I signed up, adding to my frustration and making the plan far less cost-effective than I initially thought. Overall Lack of Value: Considering the high monthly fees, the value provided by this protection plan is extremely low. The hassle, hidden costs, and inadequate coverage make it a poor investment. I feel like I’ve wasted both my time and money on a plan that fails to deliver on its promises. In conclusion, the Monthly Best Buy Protection plan has been a huge letdown. The poor customer service, confusing claims process, lack of transparency, delays, and hidden fees make this plan not worth the cost. I would not recommend this protection plan to anyone. Save your money and look for better options elsewhere.

Really adds value and keep you calm. Highly recommended.

My Mom really love this one. She said it is not noisy.

I get it with all my products cause you never know when something is going to act up or break and being able to fix or replace it makes since.

Definitely appreciate the extra protection they offer