Customer Ratings & Reviews

If you're spending over $1000 it might be worth it just for peace of mind.....considering that most items have a manufacturer's warranty for a year... I got it just for peace of mind as I purchase item valued over $4500 so for peace of mind I got it

Well, I bought the dash cam and set up an install through the “Geek Squad” , the day of the install the Daytona Beach Beat Buy called me and said they do not know how to install a dash cam in a Kia EV6.. The salesperson in the same store ran my credit report without my knowledge. When I called the corporate office they just blew me off..

uncertain if i will truly gfind the value in spending 200 per year for this membership however it does appear to be cheaper than buying individual insurances

Best Buy protection extends your warranty by 24 months. I'm a Best Buy TotalTech member because of the free services and support available in-store at the help desk. But even better, when you are a TotalTech member, you get the 24-month extended coverage on all your purchases. It pays for itself many times over.

even for just-in-case situations, the protection helps to replace “old” or “used” items as well, you can turn in your used product before it’s protection is over, and get a brand new product most of the time! it just makes sense, put it on a Best Buy card for a one-time purchase if it doesnt make sense to you

It is really light and worked great for some time. Within 2 years it just stopped working.

Be careful who you buy from, it’s not the best buy of the past

Not what it used to be to be a paying member. Used to be Best Buy had your back as long as you were a member. Not anymore. Now it is limited to up to 2 years.

It is a huge pain to get items repaired. No way to track the status of the replacement parts and never get notified when they’re in. It takes months to replace certain items. Some times the replacement order gets lost and never completes. Several trips to store.

Only lasted me 3 months, good thing I took out the protection plan. I was getting more and more feed back from the mic.

Only a protection until your total tech membership lapses due to having very difficult time these last few months. Especially financially. Then less than a month after your manufactures warranty expires, your $1000+ surface pro mother board begins shorting out and is now a paper weight. Best Buys by the book management and employees refuse to offer any help what so ever. Every appliance and electronics has been purchased through Best Buy with Total Tech, but we are NOT getting any support. I need my laptop to run my start up business. I’m so very frustrated and disappointed. I will pay for Total Tech again. I just need them to honor this. We even have a fridge that has leaked since we have had it and they keep sending people out that never fix it. We have just given up on that. This is corporate America right?! Do better!!!

Disappointed they took away some benefits, some of which were reasons I got it in the first place years agol

Suggested for all electronics you pay hundreds or thousands for. I got this through my Total Tech membership. Total Tech cost $200 a year. It may not be useful for everyone but if you buy a lot of electronics in any given year you get free warranties with Total Tech

Initially loved this product but after two years we are receiving error messages resulting in the machine failing.

A MUST HAVE! I GOT THIS FOR MY SON FOR XMAS PRESENT. HE HASNT HOOKED IT UP YET BUT HE CANT WAIT. SO MANY FEATURES ON IT TO EXPLORE. WILL HAVE BB ASSEMBLED IT. I HAVE THE 522 MODEL WITH CABIN VIEW CAMERA ADDED. DONT HESITATE GET ONE FOR REASSURANCE WHILE DRIVING

Great option for someone who needs compost fast or a small household maybe 2. A larger capacity would be ideal.

Great sound, but the battery life is horrible. This is the second pair. I returned the first thinking the battery was defective, but this second pair also goes dead overnight if they are not pluged in. I will return and try a different high end brand.

Tried to schedule a repair today. Put me on hold 5x & kept asking me my name etc & after 20min on phone i hung up & got it fixed

Very rarely makes it back to charger on its own or completes the floor without having to be restarted, does a good job cleaning when it does finish

The vacuum cleaner was defective and stopped working, and Best Buy erroneously calculated my return date. After three phone calls to Best Buy, I finally connected with an individual who took the time to recognize the miscalculation of my return date due to the delay of my order. Additionally, I had requested a return on the 17th, with the return period expiring on the 23rd; this should have been taken into consideration. Furthermore, I received a defective vacuum cleaner and now must reach out to the manufacturer, all while incurring the expenses associated with a Best Buy membership.