Customer Ratings & Reviews

I tell everyone i know how much value is in having the protection plan. Ive saved so much money having it and repairs are easy and seemless. No more stressing

Have used the plan already. Grateful I purchased it.

Great as usual. Best buy is the BEST. thier protection has helped me a lot.Genrally nothing happens to the products, but if it happnes they cover it.

Always recommend the protection. Could be a little cheaper but its normally not to much extra

plan has helped with vacuums & refrigerator. Was able to replace robot vacuum

My bestbuy tech. Outstanding program. Covets all warranties for 24 months. Give advance notice of products special process or sales. Great, great Pistoia

I had a malfunction with a drone I purchased. Tech presumed they couldn’t not repair it and gave me a full refund on the spot. At the time I’d had the drone for 5 months

great vacuum! I love how it can be converted to a regular vacuum size to a handheld vacuum. Its a great vacuum,

The design is better than the xm4 but overall for some reason I’m having a worst experience with these. The Bluetooth connection isn’t as fast and the touch controls aren’t as responsive. These still sound amazing though so the original point of these still hold up but it has a lot of minor issues

Great help giving me information to make a good choice on my purchase

Great warranty and protection play best thing.I ever bought

Best Buy plans are worth it. We have saved a lot of time and money by dealing with Best Buy instead of the manufactures. I recommend BB Total to everyone.

Think the protection plan gives me piece of mind while mountain biking. Not worried of it breaking while riding.

Protection plan was definitely needed! System malfunctioned so I had to get it repaired. Thankfully with the protection plan I was able to get the entire system replaced

Best membership i have bought. Always helpful with all the things i need

I really love Best Buy protection plan, Isa shop, other stores. I did not like the protection plan so I stopped shop in there. I go straight to Best Buy for everything, especially protection plan. They save me a lot of money.

I have owned many Shark products for floor care and this is honestly the first time I have been truly disappointed in a Shark vacuum robot product. As many other reviews mention, the vacuum function is pretty good. I am actually impressed with his vacuum power but I was not pleased with its "obstacle detection" or ability to mop the floors. I have a cordless Shark HydroVac which I love, but I figured if I could get a robot that can do this, why not? As far as a vacuum, this Shark Matrix robot vac mop is good for that. It's got this side discharge of air that "pushes" debris in corners out into the "front" of the robot when cleaning, really doing a nice job of cleaning the corners, I must say. The bagless bin dock has a removable container and it definitely holds a lot of dirt. As far as the mop, while my experience may not have aligned with others, for me, I was highly disappointed. In mop mode, it NEVER mopped the designated area I designated in the app. I even had the robot "discover" my home at least three times to make sure the map was built correctly. In vac mode, it kept bumping into things, it scratched my base boards, and NEVER stuck to what I asked it to do. If I asked it to mop my living room, it mopped all over the home. Where it DID mop, it was good - except that the mop didn't always work! It would start off mopping and then stop mopping but vacuum the rest of the requested mission from the app. I got this Shark Robot Mop Vac to replace a robot vac I already own, and wanted the mop functionality. I canot recommend this machine. It's definitely got its share of bugs.

I swear by best buy protection plans! They have saved me in so many situations where my electronics have either broken or malfunctioned

So convenient.! So easy to use when I’m in a hurry.

Vacuum is very light and very easy to use. The auto empty feature is a plus. I am happy that I don’t have to deal with emptying the canister on a daily basis now.