Customer Ratings & Reviews

I had a cellphone that fell off my motorcycle while riding. Got my replacement using BestBuy protection. They didn't have the one I wanted in stock, so I went to another store and got it the same day.

Always a plus to have qhen having items that are expensive

Have used it, and they have fixed it and got a gift card for that amount and got me another of the Se.

Unfortunately i have had things happen to several of my items bought at Best Buy. Life, kids, at times things just happen. Thankfully i had my protection plan in place. Best Buy has always been good with honoring it and replacing my item. So glad i had it in place!

I am thrilled to share my outstanding 8-year experience with Best Buy. Their commitment to customer satisfaction has been exceptional, making them my go-to destination for electronics. Best Buy's knowledgeable and friendly staff have consistently provided expert assistance, guiding me through product selection and answering my questions patiently and carefully. Their extensive product selection, spanning the latest tech gadgets, home entertainment systems, and appliances, ensures I always find what I need. Combined with their competitive prices and frequent promotions, Best Buy consistently delivers value for money. Best Buy's dedication to convenience is remarkable. Their user-friendly website, efficient online ordering system, seamless transactions, prompt delivery, and hassle-free returns have made shopping a breeze. Their commitment to continuous improvement shines through in their exceptional after-sales service. Their support team goes above and beyond to promptly resolve issues, ensuring customer satisfaction remains their top priority. In conclusion, Best Buy has been my trusted partner in electronics for the past eight years. Their knowledgeable staff, extensive selection, competitive pricing, convenience, and outstanding after-sales service make them the winner. I wholeheartedly recommend Best Buy to anyone seeking a phenomenal retail experience. Thank you, Best Buy, for being a reliable companion throughout my journey!

For someone like me who is technologically brain dead, this service is wonderful. The Geek Squad have been able to help me in no time and feel more confident in the use of my new S10 lite tablet.

Best Buy’s protection plan gives me peace of mind. Fast claims, no hassle, and great support when I needed a replacement. Totally worth it for expensive tech—saves time and stress. I feel secure knowing my purchase is backed. Highly recommend for anyone who values reliability and service.

Having the added protection with your purchases is just an extra insurance in life. Not stressing over the replacements or what’s covered, very clear and EASY to use

Every night before I go to sleep, I thank bestbuy for their protection. I recently signed up for the Monthly Best Buy Protection plan, and I have to say, it's an awesome investment for anyone who wants to ensure their devices are protected. The plan offers coverage for up to 24 months and covers everything that breaks. I was pleasantly surprised to find that it was even included in my Total Tech package, which made it an even better deal. I highly recommend this protection plan to anyone who wants to avoid the stress and financial burden of dealing with unexpected repairs. With the Monthly Best Buy Protection plan, you can rest easy knowing that if something goes wrong with your device, you can easily get it fixed or replaced without breaking the bank. One of the best things about this plan is the peace of mind it offers. Whether you're worried about drops, spills, or other types of damage, you can trust that your device is covered. The customer service at Best Buy is also top-notch, and I've had great experiences with them in the past when I needed help with a device issue. Overall, I can confidently say that the Monthly Best Buy Protection plan is an excellent investment for anyone who wants to protect their devices and avoid unexpected repair costs. It's a small price to pay for the security and peace of mind that come with knowing that your devices are covered in case of damage or malfunction. I highly recommend this plan to anyone looking for comprehensive device protection.

I had service witch I wasn’t very helpful and you need to have them take better care of there them

Haven’t had to make a claim yet, but Best Buy has done an amazing job at reviewing any electronics I brought in and letting me know what the best course of action is repair or replacement wise

This has worked for me alot. Bringing back items that become defective over time and getting my money back for them is very easy. Instead of buying the same thing multiple times just because of using until they break, im able to receive brand new replacements and i love it.

As advertised. No surprises. Peace of mind is important.

Love this watch. I upgraded from an Apple Watch series 3, and while I loved that watch and being able to respond to texts from my wrist, the vastly superior health and fitness tracking of the Venu 2s is well worth giving that up (if you have an Android, you *can* respond to text). The body battery and sleep score are really nice metrics and seem to track true to how I feel. They’re helping me get a better sense of when I need to call it a night and turn in. I compete in challenges via the Garmin Connect app, and have since upped my average daily step count to over 9,000 steps, increased my amount of vigorous activity per week, and have even dropped weight. Being able to see a map of my walks, colored by pace and coupled with heart rate is extremely nice. I’m able to identify which routes are great for getting my intensity minutes done more quickly, versus if I have more time to take a more scenic, but still intense walk. Also of note: With emergency contact support and active route tracking, I can go out on new trails solo and know that if I were to get hurt, a notification can be sent to my contacts. I can do this from my phone, of course, but my phone is usually in a running pouch on my back so depending how I fall or how hurt I am, that may not be an option. Music control is flawless. Set it as a shortcut, and it’s easily accessible during a timed activity. You can play music straight off the watch or use it to control music, podcasts, or audible books playing on your phone. Connection to GPS before starting a timed activity is pretty quick, and I love knowing that GPS is not always on (the main reason the Apple Watch can only last a day and half or so). I use gestures, a live update watch face with heart rate sensor, do at least one timed activity a day with GPS, and interact with the watch throughout the day and I still get a good 7 solid days of battery. If you get this watch, you will not be disappointed.

Interesting but cool. I like how it’ll only protect my items for two years… what I don’t like is how on top of my $180 annual I pay $$$ for each item after two years to keep a Best Buy warranty.

U know that Best Buy Protection is there when I need it. And boy in the past years I really needed it!

Always been happy with Best Buy service plans! Had to use on occassion but always peace of mind.

The protection plan has helped me save hundreds, Its a real money saver, and my items are restored.

Best buy give you good product. protection plan its a nice plan to have.

I’ve always bought the plans and when I’ve had to use them they did not disappoint.