Customer Ratings & Reviews

I definitely will recommend this purchase here, I can't wait to come back again, thanks.

The sd card slot is the only problem withthis machine!!! It gets hot and now for months asus has not solved the problem!

Almost as good with geek squad protection and when you keep buying other products it will be included with no charge

Great option for protect your electronic products, i recomend!

Highly recommended. They answered immediately when you call them. Good service

Excellent, every product Best Buy sells has bever failed me. Protection plans are the best.

Great protection! It has saved me in the past. Thank you

With this outstanding warranty plan, I purchase all my big items from Best Buy.

Very good, makes me feel safe and protected for any accidental damage

Have had to use it a few times and all hassle free?

Great product from bestBuy as always. It is important for a good peace of mind

Better to have it and not need it than need it and not have it. Quick and easy repair or replacement when needed.

Must get!!! Protection plan is the way to go for everything

Best warranty in the business bar none. I couldn’t be happier!

Simply amazing. Any issue I have, they take care of it!!

Protection plan is always a must have and I’ve never had any problems having to use geek squad at Best Buy.

Best value if you have a teenager!!! LOL. We have used this a couple of times with no issues.

Great product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Protection plan, Very good plan, if something is wrong they take care of it in that timeframe of your warranty

I purchased the Sony Cybershot in December 2023 and had high hopes for it, but my experience has been nothing short of a nightmare. Within a month, the camera fell off a tripod (due to wind) and the lens dented. I had purchased Best Buy’s insurance, so I brought it in for repair. Despite paying for insurance, I was charged an additional $80 for repairs, which felt like a complete rip-off. When I got the camera back, the flash never worked—not even once. I returned to Best Buy, and the staff member I spoke to was incredibly unprofessional. Instead of addressing my concerns, he dismissed the camera as “cheap” and “old” (even though I bought it brand new in 2023). To make matters worse, he started showing me photos he had taken on his own Sony camera, as if that would somehow fix my problem. It was completely inappropriate and made me feel unheard and disrespected. The final straw was when he pointed out that the camera was physically falling apart—something I hadn’t even noticed before. He offered no solution except to pay another $80 for repairs, which I refused. The entire experience with Best Buy’s repair service has been frustrating, dismissive, and unprofessional. Their staff clearly doesn’t care about customer concerns, and their repair process is a joke. I would not recommend buying this camera or relying on Best Buy for repairs. Save yourself the hassle and look elsewhere for both products and service.