Customer Ratings & Reviews

The plan does less and less every year. Buy something then your told that's not included anymore.

Glad to have coverage. And all installations covered. But it took long for installation

Works ok. It gets stuck on everything. Probably wouldn’t buy again

It requires lot of cleaning regularly. Or else it will not be effective.

Thought Dyson had a reputation for being a great company with great products. I just can't believe this product is leaking water and above this has warped my wooden floor. I call support, the messages are quite confusing, so I chose the engineer, they saw the product on the video, tried to troublehoot, they don't know the product well enough to troubleshoot either. Called the second day, same issues, then they gave me a number to call the local repair shop, goes into customer service again. Support tried to call the repair shop in NJ, at 2pm they are already closed for the day and operate only 3 days a week. I have started telling my associates to stay away from Dyson Products. Not worth it!!

Works as expected ted but Only works if you keep your Total Membership

Thank you for all the support ! You guys are really doing amazing job

For a month it says ready to pack???? If they are ready to pack i should hace them by now

Absolute trash. Rarely used this thing and am getting a pump failure. Do your research. This is a COMMON problem with this series of machine. Dyson support would not send me a replacement part without charging $129. I can get an entire humidifier for that. A thousand dollar waste this machine was. Stay away.

I was hopeful for a good Roomba replacement. This was NOT it. Its battery life has gotten worse and worse. It constantly clogs. It doesn’t empty fully and then will start spitting dirt out the sides as it goes back to work. For the price of almost $900, I wish I would have just bought two or three cheaper vacs so at least I didn’t feel stupid for wasting so much money.

“iRobot 10 Combo Review: I regret purchasing the iRobot 10 Combo – it has been a complete waste of time and money. It constantly gives different errors, making it unreliable. The mop feature is especially disappointing and does not perform as expected. Based on my experience, I strongly recommend against buying this product. Save yourself the frustration!”

With i phone, you must open the app every time and reconnect, Also FYI, If you lose it, you can't track it like the apple ones.

Not no as if only it will stay connected to remote I looses gps signal too fast

This is the worst purchase ever. The robot fails to operate very frequently. two units have been replaced by the manufacturer and the 3rd is on its way. Customer service is sporadic, they dont understand the issue right off - long waits and then if you are lucky to speak to someone, the diagnosis is not accurate. The mapping software and UI leaves far to be desired. Best Buy Total Tech membership is an utter waste in this case. The ask you to bring it to the store for in house repair and they dont understand that it is not an issue you can reproduce in the store.

After 1 1/2 year using it, doesn’t work anymore. I contacted the manufacturer and send them the video explain it to them whats wrong. They told me to do the hard reset and still the same.

Stopped working after less than 24 hours, tried every troubleshooting thing possible with no luck - also leaks like crazy! Even if it worked the small amount of ice it makes isn't worth the super high price tag - not a very quality machine, could find something similar on Amazon for 1/15th the price of this one

I have BB protection on all my devices. Electronics are eventually going to have problems. This is the most inexpensive way to protect your equipment.

Did not provide assistance for electrical bike. I was given the run around and ultimately the only option is to return the bike to the manufacturer (who is out of the country and difficult to return) in store will not help.

Have great quality prote tion so never have worries for my items that i pur hase at bestbuy always feel ensured that my devices are protected.

Do not buy this handheld. Most are experiencing overheating (and ultimate death) of their SD cards, but I and others are also experiencing a situation where the reader itself dies. Even with a Best Buy Total subscription, BB refuses to replace the defective item, instead requiring the same RMA process (ship it off and wait 2–3 weeks) offered by the basic warranty. Considering the competition, you're much better off choosing a different gaming handheld. Stay away from this one.