Customer Ratings & Reviews

Best Buy Protection starts with adequate customer support to review coverage and pull up account information. I have wasted over 4 months trying to get our Best Buy account info updated. A simple email address spelling error due to the representative on the phone entering it wrong dragged this out even longer. The call center hold times have exceeded 45+ minutes with no resolve on multiple calls to get help with this. I stood in the local Best Buy store with sympathetic flood manager who called in to their direct dial support team and it was more of the same. The off shore customer support centers and ESL communication barrier makes this even worse. Every call has resulted in them telling me the changes will take effect in 3-4 business days, only to wait and find out the changes were not made, the account is still not showing purchase history or allowing me to purchase online or submit protection/ repair requests. Our local Best Buy store has been great with nearly all purchases and their Geek Squad Staff has been very helpful. Months of trying to get past the account access problems however has left me feeling the aggravation is just not worth it.

Better than expected cleans well but will never replace a good mopping

Best drone I’ve ever purchased..got camera an video

Great protection plan incase anything goes wrong! Easy to exchange

Had a problem with my roborock. Under the protection plan they replaced it immediately. Thank you Best Buy!

Amazing has saved me many times with my items! I will always use this service and buy my electronics from best huy

Best thing Ever. Thanks so much for providing the service we expect for stores now a days.

I’ve owned several cameras and when their is a problem it’s fixed

I am so glad i get this with every purchase since i am a total teck member! This is primarily why i buy things off Best Buy

Fantastic, fast and smooth, amazing views and quality videos capturing.

Well worth it great value meets all of our needs great product

A good value. Peace of mind purchase. I like it that’s why I always buy ttfn.

I highly recommend! It’s always nice knowing we have protection incase needed

Need warranty for the accidents that happen. Never fails.

Top Notch Camera for the price! Easy to use and very versatile for the price. Shoots great video and takes great photos

I am going to purchase this every time when my screen is cracked

I wish I had known about total tech a lot earlier. It would have saved me a lot of time frustration and definitely some money

Best thing to have and that i joined. Gives you prace of mind

Keeps all my purchases safe from high repair costs.

Always great to have a protection plan in place. Its when you dont aomething happens.