Customer Ratings & Reviews

It is a solid deal, especially for the money. I would recommend for the less tech savvy (like me)

I am a old single woman, who can use all the help I can get

Always great to have it, just in case you have a need.

Helpful to have. Great safety net for the unexpected. You never know what could happen.

Always great to have a protection plan in place. Its when you dont aomething happens.

Free protection with Total Tech membership. Have not had to use it as there has not been any issues.

There for any of my needs and very professional. Would recommend

Reasonable coverage for the extra peace of mind ...

I like having extra protection so this product works for me.

I have not had the opportunity to us the Monthly Best Buy Protection; however, thus far my interaction with Best Buy has been great.

Please cancel my monthly protection plan. I no longer want it.

covers all things that could happen at a fair price

DO NOT USE REWARD CERTIFICATES TO BUY ITEMS IF YOU WANT THE WARRANTY TO APPLY. This does not seem to be anywhere in the fine print but I am here to tell you it has changed the way I look at Best Buy (and my understanding of this was confirmed by two different Geek Squad supervisors): if you use reward certificates to pay for even part of your item - THAT portion of the purchase is only refundable (or warrantable) for 90 days. I learned this the hard way. I purchased an item for $149.99 and got the warranty as part of the "my Best Buy Total" membership (used to be totaltech - it costs $179.99 a year). The item stopped working after about 14 months and I took it back to my local Best Buy after making the required appointment with their Geek Squad. I went to the store at and was offered only a credit of $29.99. Why only 20% of the purchase price? Because I used $120 in rewards certificates when I bought it. On their end that showed as a discount (suggesting that someone at the store offered me an 80% discount apparently) and they could only offer me what I actually paid out of pocket for the item. I got pretty irate and explained that it was NOT a discount but rather their own loyalty program reward certificates that I had earned by spending thousands of dollars. Sadly, that did not matter. At my local store at least, it shows as a discount and that's all they care about. Personally, I have always treated the reward certificates like cash - and when I have them I use them because they expire - but not after today. My store could not fix it or replace it so the best they could do was 20 cents on the dollar as a store credit. The warranty might be OK if you only pay with cash or a card but most people use these certificates as they are awarded and if you are like me and buy big ticket items like appliances, high end computers, or TVs - the rewards can often pay for your entire order. Today I learned you should NEVER pay for ANYTHING that might break with reward certificates. In fact, at this point I would only suggest buying consumables with reward certificates because it essentially voids the warranty by reducing the coverage to what you were out of pocket when you bought it only. This is actually only a warranty if you pay for your item without any certificates and people deserve to know that before they buy it. You've been warned.

Total tech has been very helpful in extending warranties and in covering products purchased.

Im just reviewing this so I can have a chanse at a 400 gift card

It is a good thing to get protection on some of the items I intend to keep for a long time.

I feel at ease with my purchase, with me having added protection

great people trust sight. Have never had an issue with them

Best But Total care is amazing. They help me with all my products

Great product make better affordable and consistent quality