Customer Ratings & Reviews

The protection is definitely worth having for high valve products for the additional Peace of mind.

A must for expensive purchases love having no worries

Excellent service from the team at Best Buy. From their i-store all the way to delivery, these people are great! Thanks!

I fortunately haven’t needed to use it, so I will update review after using it…..if I ever need to.

Way to relieve stress hassle free second to none so satisfied

Great product. Plug your iPhone in and then into the HDMI cord, and your good.

Love the simplicity of the case. Durable and good value.

Best Buy Protection Plan is worth every Penny you spend on it. It really works and makes life much easier.

The no hassle 2 year warranty is awesome! Peace of mind for users.

I like they it's included in Total Tech membership. It gives peace of mind!

I have enjoyed my Geek Squad protections for years, it a great value, and remarkable service!

Bought the Protection Plan because Hey you never know. I have made purchases before and if I ever needed to use the protection plan it was a seemingly easy process

The protection covered repair for my computer when I got a blue screen. They managed to recover most of my data, and even backed it up on a USB drive for me!! However, I did have some issues when the Samsung A-52 I purchased from BestBuy a year earlier went black screen. They said they couldn't fix it, but they would send me a replacement, and I would send back my broken phone within a specified time limit. When I got the new phone, it would go into auto-system updates 2-3 times a day. I tried scheduling it for 2 A.M. it didn't work. A few days later the phone wouldn't charge. I went to BestBuy to try a new charger, when it still wouldn't charge I spoke to Geek Squad. They were helpful, and put a note in my account verifying the phone was malfunctioning. later that day the screen on the replacement phone went black as well. Now I have 2 useless phones... I took my old phone and had the screen replaced. I called customer support, asked if I could send them the replacement phone back instead of my original phone. They said that was NOT an option, and if I didn't send my phone I would be charged $250.00. The only option they gave was for me to send my working phone to them, and keep a broken phone they sent me, and wait for a replacement... AGAIN! I asked to speak to management, they said management would just reiterate what was already said to me by support, and no one was available at that time anyway, but someone would call me back. I never got the call-back. I called again the next day, and asked if I could take the broken phone into BestBuy and trade it in as a working phone, rather than wait on another replacement in the mail. After a lot of explaining, they agreed. When I went to trade the phone in, they only offered $5.00 trade-in value! For something they wanted to charge me $250.00 for. I ultimately had to spend hundreds on a new phone, and send them the phone I had fixed, to avoid the $250.00 fee. I had to go to another location to pick up the phone, when I got there they said there was a random security hold on the payment. I wasn't able to get my new phone until the next day. I'm giving a fair rating, because they did fix my computer without any hassle.

I am happy overall. I get good service and good discounts.

Good plan. Kinda pricey I thought at first. But then I seen how much they charge for shipping and the Geek Squad. The membership covers all that and more. Highly recommended.

Who doesn't love protection? Anything tech related is always at risk, having protection on it just makes things easier if it does have problems.

I appreciate the protection plans that come with products when you have Total Tech Support

Love having the protection to back me up. This way when things go wrong, as they always choose to do at the most inconvenient times, I have a plan B and am able to my hoe up and running.

The protection plan is wonderful and with ease my printer was replaced for free.

The wonderful employees at Best Buy got my MacBook screen replaced on time and excellently.