Customer Ratings & Reviews

I have been very happy with the times I come in. When I do the staff that works there have been outstanding in every way. I show them at the door what I need and in quick time I have a knowledgeable staff helping and advising. Thanks Best Buy your great.

The product is good especially when your phone isnt working

Nice to have the extra security. Anything can happen with electronics.

This is a great deal for TotalTech members. I had a tripod for like 6 months and it failed. I could not fix it, so I took it in. They didn't have another tripod available that fit my needs, but they did give me a gift card for the purchase price, which I can always use. It was a very simple process! I'll continue to be a TotalTech member!

The protection plan offered has its perks. Some of the guidelines have been altered to cater to Best Buy but in all it is still a great plan to have. They assisted me with an older laptop at no charge and was pleasant when doing so.

Very good service for the product. It was a good price

Its included in my purchase as a Best Buy Total Member, it's def worth it if you buy a lot of items from Best Buy and get that peace of mind.

Good picture quality and has great night vision images. I would recommend this product. It is a huge benefit in home security.

24mo warranty on every purchase w/ TotalTech membership is my primary reason for having the membership. I’ve saved thousands of $.

The protection plan is well worth it. It covers all your Best Buy items. I highly recommend it.

Overall the plan is excellent. The only thing I didn't like was the co-pay to the plan. I could stomach it better if it was a lower co-pay.

Works very good easy setup. Saved me a lot of time and trouble running cable.

My protection has saved me money it has allowed me to return my laptop twice for repairs with great return and in Florida where we have hurricanes I have full protection on my TVs and electronics when needed. It’s the best thing to have as a household mum. I recommended it for my friends and family members

Excellent protection from Best Buy and their employees always go above and beyond with helping and answering questions.

So far, it works for me after having it for a year and a half.

I like Best Buy Protection. It works for everything I buy from Best Buy, so I buy as much of my electronics and appliances from Best Buy as possible.

Good security in knowing I have the Best Buy Protection especially for electronic devices.

This Ring Camera works great However the power adapter is not. Indoor/Outdoor USB-C Power Adapter for Spotlight Cam Pro and Stick Up Cam Pro - Black - US/NALA In 7 months, two power supplies have failed. The first lasted about two weeks, the second lasted 8 months. After the first power supply failed, it took me two phone calls and close to half hour of my time proving that the power supply was dead. While I was on the phone, Ring insisted that my 70 years of working with electronics was not sufficient, They had to diagnose the failure. While on the phone, plug camera into Ring power supply (camera is a USB C connection). No camera. Plug camera into my phone charger, camera works. Do this back and forth a few times before Ring would admit that the power supply had failed. I cannot recommend this product. The rest of my Ring cameras are good designs and running strong.

Saves a lot of headache having to buy individual insurance plans for mobile devices and electronics

If you’re a frequent shopper here, totaltech is a MUST have, the extended warranty already comes attached with every purchase! You get special deals and discounts on certain products and you have an extended return policy just in case. I saved over $700+ last year just by being a memeber! I definitey recommend it to any one who plans to shop here a good amount! Very easy and convenient