Customer Ratings & Reviews

As someone who relies heavily on my equipment for both work and play, having Geek Squad Protection has been a lifesaver. I work as a 3D game artist, which means my laptop and hardware aren’t just for gaming, they’re tools I use daily for rendering, modeling, and long creative sessions. Knowing that Geek Squad has me covered if something goes wrong gives me peace of mind. Over the past year or so I have used my protection from everything from screen replacements to pc upgrades

Great thing to have. It’s like having insurance but the reassurance that the Geek Squad will be able to take care of it. And if they can’t fix it then they can replace it.

It’s years since I discovered GeekSquad and every one - every time prove their amazing skill that never fail! This service is worth every dollar! And it is easy to set up online through Best Buy website and always short wait! At my arrival they can decide if they can correct the problem I am bringing right there - which has happened 99% of times - and I always leave from there with a smile with my computer-problem solved in such seemingly easy and friendly short time.

One of the best perks of being a total tech member is the Best Buy protection plan. The Best Buy protection plan will cover it all regardless of accident, Best Buy, or manufacturing issues and gives the buyer a piece of mind with every purchase.

Purchasing the NETGEAR Nighthawk DOCSIS 3.1 Voice Cable Modem was a decision driven by the need to alleviate the financial burden of cable service fees for an elderly friend. She had been entrapped in the cycle of renting a modem from Comcast, which, over time, proved to be an unnecessary strain on her budget. The goal was clear: find a reliable, high-performance modem that could replace the Comcast router, thereby eliminating rental fees without compromising on the quality of service. From the moment of unboxing, the NETGEAR Nighthawk modem promised both elegance and efficiency. Its sleek black design was not just aesthetically pleasing but also compact enough to fit into a small space without drawing unnecessary attention. The setup process was surprisingly user-friendly—a crucial factor considering the technology was being introduced to someone not particularly tech-savvy. The included instructions were straightforward, guiding us through each step with clarity. Activating the modem with Comcast was seamless, a relief given the anticipated complications of switching modems. Performance-wise, the NETGEAR Nighthawk stood out significantly. Equipped with a 32x8 channel bonding and the latest DOCSIS 3.1 technology, it was designed to handle high-speed internet plans effortlessly. This technological leap was noticeable as my friend experienced a substantial improvement in her internet performance. Streaming services operated more smoothly, web pages loaded faster, and video calls were clearer and more reliable. It was as if the entire digital experience had been upgraded overnight. The voice feature of the modem was another critical aspect of our choice. Given my friend's reliance on her landline for communication, the clarity and reliability of voice calls were non-negotiable. The NETGEAR Nighthawk delivered on this front as well, providing crystal clear voice quality without any noticeable drops or interruptions. This feature allowed her to maintain her existing phone service and number, an essential aspect of her daily life. However, the most transformative aspect of this switch was the financial savings. The monthly rental fee for the Comcast router was no longer a concern, translating to significant yearly savings. This modem not only paid for itself within a few months but also continued to contribute to a more manageable cable bill. The economic benefit cannot be overstated, especially in the context of assisting someone on a fixed income. In conclusion, the NETGEAR Nighthawk DOCSIS 3.1 Voice Cable Modem has proven to be an invaluable investment. Its combination of easy installation, superior performance, reliable voice service, and financial savings makes it an exceptional choice for anyone looking to upgrade their home network infrastructure. The positive impact it has had on my friend's life—both technologically and financially—reinforces my recommendation of this modem to anyone facing similar circumstances or seeking to enhance their internet experience without the burden of rental fees.

One of the main selling points of buying from Best Buy is their protection plan. Everywhere else, this is a separate charge.

I recently opted for Best Buy’s monthly protection plan when I purchased a new device, and it’s been a great value, especially for short-term coverage. The flexibility to have protection for just one or two months was exactly what I needed—no long-term commitment, just peace of mind during the initial use period. The process was easy to set up at checkout, and the coverage details were clearly explained. Knowing I was protected against unexpected issues gave me confidence in my purchase. Fortunately, I didn’t need to file a claim, but having that safety net—especially for high-value items—was worth it. Perfect solution if you’re not looking for a long warranty but still want solid, hassle-free coverage during the early months. Highly recommend for short-term tech buyers!

Outstanding piece of invaluable and life changing equipment. So invaluable, got each of the adults in the family one!

Great Product to have. Just in case yiu need it. It's better to have it and not need it, and need it and not have it.

Rating: ⭐⭐⭐⭐⭐ (5/5) The Monthly Best Buy Protection, offering coverage for up to 24 months, is a game-changing addition to the Best Buy experience. This protection plan goes beyond the standard warranty, providing customers with a robust safety net for their valuable purchases. As a consumer who values peace of mind, the Monthly Best Buy Protection has proven to be a wise investment. Comprehensive Coverage: ⭐⭐⭐⭐⭐ (5/5) The Monthly Best Buy Protection offers comprehensive coverage, extending well beyond the manufacturer's warranty. Whether you've invested in a new electronic device, appliance, or other tech gadgets, this protection plan acts as a safeguard against unexpected issues, ensuring that you can enjoy your purchases worry-free. Flexible Duration: ⭐⭐⭐⭐⭐ (5/5) The flexibility of choosing protection for up to 24 months is a standout feature. This allows consumers to tailor the coverage to the lifespan and expected usage of their products. Whether it's a short-term protection plan for a specific device or an extended plan for a long-term investment, the Monthly Best Buy Protection accommodates various needs. Simple Monthly Payments: ⭐⭐⭐⭐⭐ (5/5) The simplicity of monthly payments makes the protection plan accessible and budget-friendly. Instead of a one-time upfront cost, customers can spread the expense over the duration of their chosen protection period. This flexibility in payment contributes to the overall convenience of the protection plan. Seamless Claim Process: ⭐⭐⭐⭐⭐ (5/5) Should the need arise, the Monthly Best Buy Protection boasts a streamlined and user-friendly claim process. The customer support team is responsive and knowledgeable, ensuring that claims are handled efficiently. This ease of process adds to the overall satisfaction of the protection plan. Additional Benefits: ⭐⭐⭐⭐⭐ (5/5) Beyond coverage for defects and malfunctions, the Monthly Best Buy Protection often includes additional benefits such as coverage for accidental damage, power surges, and even product replacement. These added perks make the protection plan a comprehensive solution for safeguarding your investments against a variety of unforeseen circumstances. Peace of Mind: ⭐⭐⭐⭐⭐ (5/5) Perhaps the most significant advantage of the Monthly Best Buy Protection is the peace of mind it provides. Knowing that your purchases are protected against the unexpected gives customers the confidence to fully enjoy and make the most of their tech investments without the fear of potential repair or replacement costs. Conclusion: The Monthly Best Buy Protection is an invaluable companion for anyone investing in electronics or tech gadgets. Its flexible duration, straightforward payment structure, comprehensive coverage, and additional benefits make it a standout choice for consumers looking to enhance the longevity and value of their purchases. This protection plan exemplifies Best Buy's commitment to customer satisfaction, offering a level of assurance that transforms the shopping experience into a worry-free journey. Highly recommended for those who prioritize the longevity and protection of their valuable tech investments.

The protection plan is a very nice bonus. Even if you don’t use it, the peace of mind knowing that your purchase is protected is worth the cost of the program.

I have never been more grateful for the Best Buy protection, especially considering the limited warranties that typically accompany purchased items. This protection essentially doubles the coverage for at least a year. Furthermore, our Total Tech membership automatically provides a two-year extended warranty, which has proven to be incredibly beneficial.

I love buying at Best Buy and having the extended warranty covered by my subscription. I get the geek squad, repairs on all appliances, printers, scanners. Love it!

Customer service was amazing! Was able to tell me everything I need to know about the product! Also very attentive and guided me all the way through the process! Can monitor sleep pattern, health and great tracking!

Best Buy’s protection plan gives me peace of mind. Fast claims, no hassle, and great support when I needed a replacement. Totally worth it for expensive tech—saves time and stress. I feel secure knowing my purchase is backed. Highly recommend for anyone who values reliability and service.

I love Best Buy Protection Plan, I have the protection for every electronic and appliance in my home. I would recommend this !

This router is big. Reminds me of the older PC towers. The set up was not as straight forward as I would have liked and I would have to put more of the onus Spectrum because right out of the box, I was not able to get any internet until I rebooted both the Spectrum modem and the router a few times. Once I was connected to the internet, it hasn't given me much issues for the past 2 months. My Internet has dropped a few times but I am not 100% certain if it was the modem or the router causing this. Normally if the modem goes out, I would see an exclamation icon on the router display, but most of the time, the internet would go out, but would pick back up within a minute. I initially purchased this router because my internet kept on dropping with Spectrum, until they sent out a tech and he added a filter to my line and my Internet has been more stable. I do like the UI a lot more than my Nighthawk. I like how you can customize the display to show the time and temp and other things. The MLO feature is fantastic because I have devices that need to be on 2.4 and the fact that I can use the 5GHZ and 6GHZ under the same SSID is great. I don't have to switch between the frequencies. With all of the smart devices I have, I noticed that since these need to be on 2.4GHZ, my devices kept on disconnecting. I googled all over the internet and I could not find anything that was causing my smart devices to disconnect. Usually after a reboot, everything would work again. So after some experimenting, I disabled the RX & TX in the Flow Controller and my devices have been working ever since. This router is really future proof and if everything works correctly, this router should last you 7-10 years until you have to upgrade.

Sonos is the most versatile product with excellent customer support. The setup of the product is self explanatory and takes only minutes start streaming your favorite tunes! Not to mention the excellent quality and ease of use.

Geek Squad Protection has honestly saved me so much money over the years. I’ve had a few devices break, headphones, even a tablet and every time, it’s been super easy to get them fixed or replaced. No long waits, no hassle. It’s one of those things I didn’t think I’d use much at first, but now I don’t buy electronics without it. On top of that, the member discounts have been a nice bonus. I’ve gotten deals on stuff I was already planning to buy, and it feels good knowing I’m getting more than just repair coverage. Between the peace of mind and the savings, it’s been totally worth it.

great to have even if only for 2 years free. at the end of coverage may have the option of purchasing a renewal. top total plan purchase includes 24 months free.