Customer Ratings & Reviews

Geek Squad never disappoints! They always give me the right answer on the spot. Even though we didn't have an appointment we were provided service on the spot and they guided us through a trade in and purchase of a new device.

The product has a great sound and look. But I will never have an item delivered again! Although you get phone notifications I can’t believe they sit important items in front or at the rear of a home and never ring a doorbell to make sure you get your items. Very disappointed in this process. Can’t believe that’s acceptable. Don’t care if you take a picture ring the doorbell. Wow! Two items received today 800 bucks spent and you can’t make sure to ring a doorbell to make sure we know the delivery is here? At some point we rely too much on the cellphones and loose common sense. Just not happy with the delivery process.

I had to take my iMac to the Geek squad at the store and the technicians were able to solve the product.

Everything is great I don't like giving these reviews take up too much of my time

Adding this protection plan was the most brilliant move I made with my purchase. It’s reassuring to know I’m covered for accidents and repairs. For a few extra dollars a month, it’s like insurance for my tech.

I can most always depend on this service when I’m having problems or hacking is taking place.

Love having this, it’s very helpful and never have to worry about having issues.

I'm very happy being a total tech member and getting this great warranty coverage from the membership.

Fantastic audio, fantastic product, fantastic company. This is best in class. The new Sonos software is a bit buggy, but it worked itself out after about 30 minutes. I hear a lot of folks complain about connectivity issues but I have experienced none. At least some of those complaints have to be end user error. I’m an IT professional and I see this all the time. I’ve owned Sonos products for over 15 years and have NEVER been disappointed nor have I needed to contact Sonos to fix the issue. Sometimes reading the instructions helps, lol! Again, great product and I will be continuing to expand my Sonos system! Amazing work Sonos!

I have not had to use my best buy protection plan but its always nice to have. I don't have to worry about my items.

BEST COVERAGE EVER!!!!! I am so glad that I discovered this program. In the past, I'd always been the "No, I don't need the warranty or insurance" kind of person. Not anymore, at least w/ the Best Buy Protection plan. It has saved us more than once!! Because of this program, I buy ALLLL of my electronics, appliances, etc from BB. When I am looking to buy something, Best Buy is my very first check!!

The protection plan is worthwhile in my opinion, but as a total tech member, I expect that my membership covers costs of service calls also (otherwise, why pay the almost $200 a year). Due to policy changes about a year ago, service calls are now $99 + tax which is unfortunate and makes you question the benefit of total tech / the warranty

The protection plans through Best Buy work great. No issues with damages or returns.

its nice to know that if something goes wrong I just take it back and best buy will take care of me.

Best protection service and would not be without it ….. ever !!!!! I feel safe & no worries !

It has helped us with many new purchase installations and they have come through on warranty issues.

Good to have with do many apple products we own. The program seems high per year but apple products are crazy expensive for laptop screens.

I've had pretty much every Best Buy protection package they've offered since the early 90's. However, the Total Protection package is hands down the most comprehensive and valuable I've ever gotten. This package automatically covers EVERY single thing you purchase from Best Buy and Magnolia, while under the duration of the protection package. It covers all appliances, electronics and everything else you purchase. You don't have to do a thing. Everything is automatically covered whether you purchase in the store or online. In the past, we all had to purchase separate protection packages for EACH item. Well, not anymore! I don't know how much longer Best Buy is going to be able to continue offering this, because it's got to be costing them big time . . . but until they end it . . . I'm enjoying this all the way to the bank :)

I have always purchased Applecare for any Apple that I buy. The fact that Applecare automatically comes with my Total Tech Membership is a real bonus.

I’m an elite member and getting the protection on my Best Buy products is a must for a great value and peace of mind.