Customer Ratings & Reviews

I love the sonos sounds if i win i will definitely apply it to another play five to pair with my recent sonos purchase

Amazing protection plan I’m able to protect all of my devices in my home even though it wasn’t bought from Best Buy they’re still able to provide

Definitely worth it they will come to your house to service your electronics

Its always good to have the protection plan. have the Geek Squad available is good piece of mind for product support.

Dear Best Buy, I am writing to express my appreciation for one of your customer service agents, Chris G. I recently had an issue with my Sonos speakers and had called and gone to the store but wasn’t able to get the issue resolved. When I called again and spoke to Chris, he was patient, listened, showed empathy, and expressed concern. He was clearly trained to de-escalate a situation and think creatively about how to address my problem. Although he was not able to thoroughly address my concern, I felt good after the interaction. I felt that someone had listened and tried to find a solution to my problem. I am a long-time Best Buy customer, and before speaking to Chris, I started to doubt my loyalty. Well, I have no doubt anymore. Chris, you are a great agent, and I appreciate how you handled my situation. Thank you for the excellent customer service. Sincerely,

This is a good thing to have if you want your items to be protected

The Best Buy Protection Plan has been a lifesaver more than once. Returns are always quick and easy, and the staff is consistently friendly and helpful every time I visit. It gives me real peace of mind knowing that if something goes wrong, Best Buy has my back. Definitely worth it!

I really love being able to use the credit card as well as having a protection plan included.

I absolutely love these guys! They did some amazing customer service in reviewing the gaming PC that I returned!! I absolutely love Best Buy and The Geek Squad is extremely helpful!!

Great I don’t have to pay out of pocket for anything

Worth every Pennie it covers you even for things you would not expect. Trade in is unbeatable

Best our here fr go get protection for your items.

I have had Best Buy Protection for several years now, and it has been well worth the cost. Appointments are easy to schedule, and my devices are always well-maintained.

This portable ac unit helped so much! My ac went out in my house and while waiting to get it fixed i boight two of these to help keep the house cool and it did a pretty good job. There were no issues, super easy to setup.

Solid coverage for accidents and common issues. The Total Tech Support bundle makes it even more worthwhile.

This Microsoft card is truly outstanding. Its sleek design and user-friendly interface set it apart from other gift cards. With it, you have access to a wide range of Microsoft products and services, from apps and games to movies and music. Moreover, it's an excellent gifting option for friends and family who enjoy technology and digital goods. Offering the flexibility to redeem it online or in-store, this card provides convenience and versatility. In summary, the Microsoft card is an ideal choice for those looking to gift high-quality digital entertainment and functionality.

If something breaks they give me a gift card for the full item value I paid. A no brainer for electronics these days.

I needed a new printer and couldn’t decide which one to get. BB employees were extremely helpful and thoroughly explained each printer. I’m known to be very picky but purchasing this Brother printer was one of my best purchases. Not only is it so easy to use, but it rarely has any problems, prints numerous pages rapidly and precisely, and will save me money long-term. Highly recommended.

Piece of Mind indeed with protection plan from Best Buy.

Excellent headphones. Sounds as good as any other closed back I've tried but in so lacks the sound stage most others the same brand has. Hooked up to my PC via analog it still sounds the same but hooking it up to a phone analog probably won't sound the same. The biggest issue I had was latency which isn't normally noticable. It can come out with enough delay in YouTube to where lips don't synch which is why I used analog. Another issue which can be bypassed is that sound suggestions or anc can be a bit finiky on auto. These headphones have great sound depth and are very comfortable and very light. I've fallen asleep multiple times wearing them.