Customer Ratings & Reviews

So far the plan is ok. There’s been inconsistent handling with customer service. It’s expensive but gives me a peace of mind for my recent purchases. I like the extended return window.

I would probably regrettably wish I had gotten it if I didn't get it. Not sure the ease of use if i ever had to use it but I'm glad I got it.

One year later, and this is still by far the worst printer I have ever owned. -- The scanner has never worked. -- Auto-feed has never worked. -- Printing can take 3-5 minutes per page (simple text, 1-2 colors on plain paper). -- And now, yellow ink is completely clogged. After several runs of Print Head Nozzle Check and Print Head Cleaning, which solved nothing, it is suggested that I run a Power Cleaning. HOWEVER, a Power Cleaning uses a great deal of ink AND can reduce the life of the printer. I really liked the idea of ink tanks replacing wasteful cartridges, but after this horrible experience, I now know that it's better to spend money on cartridges and have a printer that ACTUALLY prints at normal speed, scans as needed, and doesn't need to be "power cleaned" after 1 year. I have contacted Epson and received no reply, no support whatsoever.

Add-on protection offers are often the most profitable part of a business. You may want to ask yourself why.

Microwave broke right after the 1 year parts and labor warranty ended. Called service tech because we still have a 10 year parts warranty. We know what the probelm is, the magnetron broke. Samsung will not send the part unless a tech comes out to diagnose the problem. That diagnosis will cost $140 and then labor charges to install the magnetron. Bought this for $220, so not worth the fix. This is what Samsung is counting on. This is just a cash grab for them. Too expensive to fix, so buy a new one. Will never buy another Samsung appliance. Buyer beware!

Buy Best does well with TVs but not so good with appliances. Sometimes long lines with Qeek squad help or return items.

On our LG OLED tv we could not get it to work correctly with both Dish Network and a Firestick plugged in at the same time. Had the Geek Squad out at least four times and talked to LG twice but they couldn't find the problem. After I decided what to do on my own we finally got a Firestick Cube with more power and it works good now. I should not have had to spend a whole year with this problem.

Purchased as an additional layer of insurance. I've had nothing but great service from Best Buy when I've had bad luck with products and needed to use this service for replacement in the past. Definitely worth every penny as manufactured products (especially those from China) are just not as durable as what we could have expected in the past.

It worked good for about a year then it stop cooling

Hopefully this coverage comes through but no assurances yet. Unfortunately I have a Roku TV that's simply not working as expected with the HDMI Arc output to a soundbar. I have to wait weeks for an appointment, and I am not hopeful at this point this issue will be resolved. Honestly with the price of TVs these days, it might be cheaper to deal with by buying a new one than paying for coverage.

I was able to buy an entire gpu for my computer for the price of this, and it doesn't even have hdr sham dell, shame.

Not good customer service attendants. Communication between sales person and Geek Squad needs improvement.

Its ok. Not too fond of the equalizer settings and sounds and the speakers dont push out as much sound as you'd think. those skinny little wires are a little embarrasing. i use it for an outdoor/garage stereo.

This is a new charge that I haven't determined if its of value yet.

The changes made to the protection plans are not for the better. They have gotten worse since the pandemic and continue to decline. Not much bang for the buck.

They up sell you on this and then it never gets used

I bought this printer specifically to use for photos. I brought it home and got everything set up, which was pretty simple. When I attempted to print a test photo the photo had vertical lines throughout the entire photo. I tried several times using HP paper and it kept happening. I realigned the print heads, cleaned them, made sure the print heads were installed properly, and tried a few other things but the problem would not go away. I called GS and they said I did everything that they would have suggested and that the printer was likely defective, so I returned it. This was only the second HP printed that I have ever bought and now I remember why. Overpriced junk.

I got steered into purchasing this not sure of the benefit yet . Hopefully I'll need it on the many purchases I've made with Best Buy.

only covers certain issues that are not explained properly too many loop holes

The cameras keep going out and stop recording. They worked for a month and I have to call Night Owl every 3-4 wks to help me get them hoing again. I can watch live but they don't record anything.