Customer Ratings & Reviews

The cameras keep going out and stop recording. They worked for a month and I have to call Night Owl every 3-4 wks to help me get them hoing again. I can watch live but they don't record anything.

Need help with pairing earbuds with two Samsung tv’s purchased from best buy and pay monthly for help

I've always bought HP printers and this is the worst one yet. The scanner document feeder does not work; so, I have to manually scan each page. Every fifth time I go to print something the printer goes in to "maintenance mode" for a few minutes before it will start printing. If you are not in a hurry and want a cheaper option then this is your printer.

Avoid this lock. Bottom line, the hardware is great and the lock worked great when it worked. I had this lock for a week before I returned and I returned it for one reason. It goes offline constantly. In the week I had it, it went offline 12 times. That's absolutely absurd. The only way I was able to get it back online was to reset the wifi connection to the nest connect in the app then remove the batteries and put them back in. 2 times I had to completely factory reset to get it back online. I thought it was a great lock when it was online. I would've kept it but I didn't want to fight with it being offline multiple times per day so I returned it. I tried everything that support and others online had suggested and nothing worked to keep it online for more than a day. I know for a fact it's not a problem with my wifi. After reading online this is a common problem, seems to be a design flaw causing this problem. If Google and nest get it together and make a new one I. The future I may try it but for now with this lock, it's a hard pass for me.

There's always been a loophole on help with purchases under the protection plan. seems that most of the time, its not covered.

Really a let down for me, just switched from apple to samsung with the fold 6 and these to replace my airpods and the sound quality is a let down. Theyre a little less comfortable and really dont sound great to me. Id avoid or go for airpods.

Geek squad never works especially when you buy a laptop and a Laser printer buyer beware geek squad and the insurance of total protect, you can expect to never get your equipment to work together and the help is loss of productivity and i consider theft of service 4 years with geek squad and total protect experience

Be a member and get all the protection you need plus more! Never was one to buy more protection than needed, however, the value of being a member has saved me more money than not buying it. It is worth buying the membership and extra-protection. Don't miss out on the deals right now!

I have not had to use this product. However if I have to I am sure it would be worth the price.

Dont believe this is a good valve, at the price per year its a costly warranty plan, plus, any warranty service you may need, your charged a fee for your warranty you already paying for and your limited to only 2 request in a year, how the heck is that fair after paying the cost per year and relying on your products not to have any problems cause your only available 2 service request a year, after learning about all these rules i cancelled!!!

Last year's discounts seemed more attractive. A lot of add-ons.

Do not purchase Geek Squad will not show up for your appointment and they keep canceling and rescheduling for weeks but don’t tell the customer so you sit at home waiting and they do not show when you call then they tell you that your appointment was rescheduled

The protecting is a wonderful thing to have, even tho they've been out twice and still have not fixed our problem with or EERO's. Calling them back out again this week.

WASTE of $ GEEK SQUAD inconsiderate, inadequate, & unprofessional. HUNG-UP on, agents short, poor comunication skills / language barrior / rush through & give several commands at one time. I would NEVER/EVER recommend to anyone. ASKED several times to have installation done in my home... they refused ... RESULTS speak for themselves... BEST BUY ONLY CARES about $$$ !!!!

Prints well and is fast and efficient. The ink does not run out fast and the paper has not gotten stuck.

While the agents worked hard and efficiently there was a great deal of confusion in the communication of the issue and service appointment schedule

Geek Squad Tech was horrible, I have used this service for years when I need it, and it has always been very good. This tech person did nothing, I had to keep asking if he was working on my issue, i would get a one word; yes. Then he was gone. Very Disappointed!

I Haven't been able to used it yet but useful if you need it

The tech support has not been useful so far. Have not had to use the warranty yet.

Extremely disappointed, and I love the brand, but this is the second thing me I’ve purchased a mesh system from TP Link and it doesn’t perform. The Linksys system it replaced outperformed this newer technology system. I think TP Link hasn’t figured out how to filter out the electrical and magnetic noise, which all houses have, If you use their optimize tool, the system works great for awhile, but slowly degrades back to a low as 8kbps - consistently. It’s not like it drops and picks back up to mbps, it stays in the kbps range. Not good for a high bandwidth multiple gaming/streaming house.