Customer Ratings & Reviews

You’ll have to deal with customer service to start. Absolutely terrible.

Some protection is better than no protection at all.

It helps because cost are so high but the process sometimes is a hit or miss, Depending on the rep. Best buy could be so much better

When we first purchased the Orbi it was easy to set up and worked great but the past couple of mot has it just stopped working and disconnects from the internet continuously, at least 10 times a day which is frustrating when I work from home. The Ethernet cable is connected directly to my internet modem and still disconnects. I have called their help desk and they won’t assist unless I pay the monthly service. Basically it will no longer connect at this point.

Only get this if you're getting a TV installed or appliance installed. For big ticket items like TVs, geek squad is much better in terms of coverage. You can tell customer service to replace your TotalTech with Geek Squad on just the TV because it gives better coverage. TotalTech requires you to pay a deductible if repair or replacement is needed... why do you need to pay a deductible???

Never did get it connected. Even when plugging it it via USB. Returned it. Not worth it

Yes, you pay for the Total Tech program. But return on this investment is greater. I had problem with dishwasher and I didn’t like it; it was immediately replaced with better brand. I had my new big screen tv installed to wall with technician at no charge, etc.

Not impressed, I had high expectations from this product. The sound is mediocre at best

Very useful Service is generally good but frequently spotty depending on who answers the phone.

Is very good but if missed the renewal you lost the old items with your membership warranty.

Very nice perk of being a total tech member, getting the free extended warranty. We definitly got our moneys worth out of the membership this year with several large purchases. Best Buy's price match policy defintely give them an edge over competitors.

its a lot better than just having the protection for computer because now i gave protection for almost everything in my hkme.

Customer service could be better. A lot of small details were left out during the purchase of the plan

The least helpful as possible, not even common sense used to help solve problems. Situation: smart monitor that uses a remote had the remote stop responding without unplugging it and plugging it back in for it to only work for a few clicks. I tried online support with Best buy and they told me to go into the store. I took the remote into the store and this is where it really got frustrating. The geek squad guy's first question was whether or not I needed the remote to use the monitor. So I do need it, but even if I didn't, it should work. Then his response was that I would need to send the monitor and the remote back, which is a non-starter because I need the monitor for work, and when the monitor goes to sleep it won't turn back on without the remote. He tried to tell me they need both because the remote is paired to the monitor....that's not true either. I pointed out that they sell replacement remotes for this, so he responded my option then is to just contact samsung. So I either need to send off my monitor or go somewhere else for help. The monitor is not the problem. This is just poor service.

The tree was tiny (not fluffy at all) and sat too far away from the ground.

Haven't had to use this yet. :) Not sure if it will be worth purchasing at this point. Like to be over protected until I understand the purchase.

For free you can't complain. That being said it needs to be a 2 year warranty from the jump. This month to month stuff is garbage.

Membership should be free. Perks need to be better to justify cost .

Had for over 5 years, bought it to have stereo hooked up and cover warranty on B&W speakers, when I needed it, it was expired I tried for consultations and when we got one, they were all over the place, meaning price and services

Bought the fridge in Sept 2021 along w/dishwasher and Total Tech. 12 month manufacturer's warranty. Completely died after 16 months, so I contacted Total Tech rep for service. Set up a tech for the next week. When he called to confirm the day before, he said that they never gave him model info. Told him, and he said mini fridges are not serviceable so I have to contact the store. Called the local number on the Google listing, ended up in an offshore call center. This guy told me I can't just bring it in, have to set up a Geek Squad appointment. Another week of waiting for a 7pm appointment. Drag it to the store, the GS tech asks why I have that in the store. He was "sure those Managers by the front door would love to hear the whole story" but this has nothing to do w/him. Got a mgr, who informed me that when I bought the fridge it was under the old TT plan before they changed it (in the past year) so I'm out of luck and there's nothing he can do, even though we're still paying for the plan. Not a knock on him, he really tried to help, but bottom line is that the TT coverage is pretty much useless.