Customer Ratings & Reviews

Somehow it’s way worse than my WiFi 6 extender from the same company. Speeds are 125mpbs download while on the WiFi 6 it’s 424mbs on the same band 5ghz. I tried 6ghz on my WiFi 7 computer and still it howlers around 90-123 mbs download. Maybe I got a dud but it looks like I’m returning it.

This can be a great service if you need it. But the price is often too high.

I've had to replace this unit three times in 2 years, save yourself all the hassle and try something different. I even went from a 10,000 Btu to a 12,000 and it had the same result definitely Do Not Recommend.

The best money ever spent. Everyone is nice and courteous. They work with you to address any outstanding issue. I could not be happier.

It is December 20th and still not working. They want us to pay again for the service because the tech said to exchange equipment and they will return to install. Guess what, if you exchange anything you are having service on. That is considered a new equipment. Thus, pay again for the service. What a rip off.

My advise to you never buy anything from Best Buy they are number one worst company. When it’s time for selling you something they will be like yea we will help you for everything but when you appliance is not working or need replacement you can’t find the person who will help you. They like to take your money for everything but in returns nothing. They services is one of the worst their technicians they don’t know what they are doing. I don’t even know if they are real technicians because they are really good at not fixing the machine for sure or make it worse than before

The open box item only lasted 10 days. Took it back order another one. Paid full price next day delivery A. Week later, still haven't gotten a check. Let's see today free delivery. I'm total tech members, which I've been 1 for 10 years. This is terrible customer service

Terrible product. Been paying for it for 4 years. Used it for the first time. they sent my broken monitor back and said they can't find anything wrong.... worthless.

Product recommended by store staff with Geek Squad, however this was a very expensive solution and turned out to be unnecessary. I returned it so the Protection Plan was not needed.

The satellite doesn’t work as it should. Can’t use any devices downstairs without constant buffering. Reset router & synced sattelites to no avail. Very disappointed with product.

works just fine works just fine works just fine works just fine

Horrible services. Every single time I call for support or service I get transferred to a call center overseas that doesn’t support any deviation from scripts. Therefore they can’t really support other than sending or scheduled a tech to come to diagnose issues and then another appointment to get things repaired. It is truly a waste of time and money.

Best Buy technical support is absolutely awful. It takes 2 weeks just to get a technician out to fix your problem. I had 2 weeks without a brand new $2200 Sony OLED TV which is not working as of yet. I can’t turn on TV or shut it off. Their customer representatives are rude,nasty and totally unhelpful. My appointment for fixing my problem has been rescheduled 2x’s because of their excuse that the technician that was supposed to come out to my house was sick for two days. So what do they do they don’t schedule me again for another two weeks. If you were smart don’t get the tech support program it sucks. A very dissatisfied customer. The sales person that sold me the system Omar doesn’t answer my calls or text. He received his commission and that was the last I heard of him.

Not a big fan of this one. It kept gicing my guest a hard time.

Do not recommend this product. Too much money cost for the roll-of-the-dice.

Microwave started arcing, and started a fire within the microwave from behind the waveguide. It was 3 weeks old and maybe used 10 times.

I’m feeling pretty positive about this program that I’m enrolled in. Hopefully this is a piece of mind for all my purchases.

You get sold what a great deal this is, try to get someone to come out to fix issues on TVs. They do not have the staff to fix thingsw

EXTREMELY disappointed. This unit replaces an older HP OfficeJet. All kinds of problems--almost daily! 1 yr old HP computer running current version of Windows 11 frequently doesn't find the printer or the correct tray. The unit updated its firmware and STILL has problems!!! Had a lot of trouble setting up scanning. The interface on the printer itself makes no sense. I've used HP for years and been very happy. This unit is REALLY BAD! TAKING IT BACK!

TotalTech is definitely the way to go! Great support, includes extended protection and preferred prices on new electronics.