Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 7316 reviews
(7,316 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Don’t do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt pressured to buy this and ended up trying to cancel it. It took three phone calls and over two hours to cancel it and I still have not seen the credit on my credit card yet. Do not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled my plan with no notice. They didn’t give me a reason. I will spend hours trying to correct it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Battery dies
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase. Battery keeps dying, activity zone and sensor settings not working… the list of bad things is too long. Please stay away
No, I would not recommend this to a friendRated 2 out of 5 stars
extra protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extra protection always seems like a good idea with expensive electronics.
I would recommend this to a friendRated 1 out of 5 stars
Please get agents that speak fluent English!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing like getting passed from one person to the next and no one helping!
No, I would not recommend this to a friendRated 2 out of 5 stars
I don't recommend it much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For repairs I do not recommend it but to make an exchange
No, I would not recommend this to a friendRated 1 out of 5 stars
Overpriced/ cheaply made.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died as soon as the warranty ran out. Had to turn it off when listening to music (loud even on low fan)
No, I would not recommend this to a friendRated 1 out of 5 stars
Probably not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No clue haven't used it hopefully don't have to. That said with how NOT well geek squad has been with installs so far I'm not sure this will actually be any good.
I would recommend this to a friendRated 1 out of 5 stars
Lost Value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plan has lost its advantages. Will not purchase or use again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Best Buy Failed to show on scheduled install dates
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy failed to show up to 2 scheduled installation dates.
No, I would not recommend this to a friendRated 1 out of 5 stars
very bad customer support, stay away,.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad service and customer support, geek squad is the worst. will do anything to avoid replacing your electronic device..
No, I would not recommend this to a friendRated 1 out of 5 stars
Avoid
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hefty size gives the impression of a professional grade printer. But... It frequently times out, which requires a manual restart, and jams often
No, I would not recommend this to a friendRated 1 out of 5 stars
All talk; doesn’t deliver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stuff sounds great right until the time you actually asked Best Buy and total tech-support to deliver and then it’s a waste of time
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Still have to go through manufacturer. Do not waste your money on Total Tech.
No, I would not recommend this to a friendRated 1 out of 5 stars
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s basically a guarantee with some discounts. Not much value. I kept it because I learned I would lose guarantee on my tv if I canceled.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money no one to ever assist even
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You never completed my repair appointment after your chat representatives cancelled my total tech plan offering zero help from customer service and store manager to resolve
No, I would not recommend this to a friendRated 1 out of 5 stars
poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sub and rear speakers started crackling and popping less than a week after installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
BUYER BEWARE OF ANY PURCHASE FROM BEST BUY!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yet another charge that i never made! Buyers Beware of BEST BUY now...they are def not same company they use to be.....i have done business with them over 20 years! NEVER AGAIN will i buy from them!
No, I would not recommend this to a friendRated 1 out of 5 stars
Somebody fix our new TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is the protection on this TV issue we're having?
No, I would not recommend this to a friendRated 1 out of 5 stars
G-liz
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got Two separate emails showing different charges for this. why 2 different charges? The total of both is more than I was told the cost would be, and I was told the cost would be yearly. It hasn’t even been a year. ????
No, I would not recommend this to a friend