Customer Ratings & Reviews

My Sony Home Theater receiver started shutting down after 20 minutes. Made an appointment online. Brought the receiver in and was given a new one. Easy peasy

The protection plan used to be fantastic—so much so that it was a major factor in where I bought my electronics. I’ve been subscribed for years, confident that if something went wrong, I’d be taken care of. Recently, my work laptop developed an issue, and Best Buy refused to honor the plan I originally purchased. Instead, I was told about a new version of the plan—one that now includes a “service fee” and far less coverage. On top of that, I’ve been without my laptop, which is vital for my job, for weeks. The plan has gone from a great value to sub-par at best. Add in the fact that you no longer earn Best Buy points unless you use their credit card, and the customer value has dropped even further. As soon as I get my laptop back, I’ll be canceling my protection plan—and I won’t be shopping at Best Buy again. This feels like a classic bait-and-switch, and while my business may not hurt Best Buy, refusing to support them is the only recourse I have.

Have to protect your tech products somehow as repairs can be costly.

Easy to claim, no questions asked and simple replacement of broken parts, including accidental damage.

With the Best buy protection plan all of my devices are covered or a free

Outstanding. I run it hard core with my business. And it has not let me down once

Good investment, covers your purchases, so you don’t have to replace the items that we all know won’t last…we aren’t in Kansas anymore Dorothy…this Wicked ;) world really doesn’t build thing For Good.

This item is great! I will recommend it to my friends and relatives.

So far so good - may need to have Netflix app looked at...

I haven't had any problems since I purchased this freezer.

It’s good to know I’m covered through Best Buy, when I have had a problem it was taken care of.

best safe bet we have ever invested in. If you are a tech person or buy any tech equipment this is a must have. We continue to save because of this program

Totally worth it. Yes is an extra payment however we already had an issue with oir iphone and free installation for a new fridge I recommended is a plus

Love the camera. Best Buy made it quick and easy. Great picture and quality. I will buy more

Having this eased my mind. It’s a wonderful add on and definitely worth the annual fee for being a Total member.

I love the Best Buy protection plan. They have the best protection plan at most of any store I know of thank you Best Buy.

Love having my protection plan the best money invested

Ive always had good quality product from Best Buy. I remember buying my 1st complete home stereo system in 1984 from the Moorhead store. Still workimg today. I think the customer service is top notch compared to other stores selling similar products. You have the questions they have the answers that help you decide on the product your potentially purchasing.

I really enjoy best buy as a customer at their stores. I am not too thrilled when, I have to deal with their online and phone customer service in which is horrible. Issues hardly ever get resolved, experiencing poor listening skills and attitudes like the customer is bothering them. I yet have not found the in store, most managers are not professional and take pride in their work. So it is best to have that re-pore with the store. They do more than the average to get your issues resolve although they encounter the same poor level of customer service from the phone support.

The program is great. I have had issues with items out of warranty that are covered without a problem.