Customer Ratings & Reviews

I bought an 85” and a 65” Samsung 4K Smart TVs, plus brackets to install on wall. The Geek Squad arrived and took care of everything. I couldn’t have been easier. Love the TVs and love the top-notch Geek Squad service!!! All protected with my service protection plan - awesome!!!

It helped me when the screen shattered even with a screen protector installed with a replacement phone samsung S23 Ultra

I am Best Buys biggest advocate for their protection plan. Their tech/ protection people are the best. Very very knowledgeable with very good people skills. they have helped me numerous times. I will NEVER be without this protection plan. EVERYONE should sign up for it-----but then I would have a much more difficult time scheduling appointments for help.

Quality customer service! Very easy to use and they are always friendly & helpful!

Every time I go to Best Buy the associates are quick to help and very knowledgeable. I have paid for Geek Squad/warranty for a few years now and everything they say they are..they ARE... quick to arrive at home and knowledgeable about product.

Great epicenter sound quality for the subs. High inputs and rca inputs. Restoring audio for the subs and amplifying the bass. One think i would add. Do not over power epicenter, it will stop working.

Best Buy protection plan is a phenomenal deal for 2 years of assistance. having a technical expert readily available at no extra charge to help with issues has been a major benefit... plus, having the protection plan helps ensure things can be repaired or replaced for 2 years at no cost. I have had to use this before for my sons computer and having a no hassle replacement when the repair was an option was exceptional.

Nice servive well educated technician provided service for all electronics products

Love my geek Squad, they solve my problems and guide me through the tech jungle.

Geek squad is always worth it. I love having the security even if I never use it.

I get my total tech plan on all of my Best Buy, purchases my entire home, including televisions, washer, dryer, refrigerator, three TVs, movie room, theater equipment and garage entertainment system, audio devices, computer phones, and all accessories. Have this plan they cover everything and have warranted things before in the past very knowledgeable people.

Get the protection. You'll be glad you did. The plan often includes coverage for various items. Big value add. Don't leave the store without it.

Love that I have my gear protected with the Geek Squad!

I always include the Best Buy Protection with my purchases. It allows me to have more confidence with my purchases because it provides me an extra guarantee for the products.

A+, I would definitely recommend this product and Best Buy‘s customer service is some of the best in the industry you can’t get any better anywhere else

It’s a relieve knowing that anytime I need, my products are covered and I can get a refund or fixing for free

Best Buy membership is actually worth it. It's a costly investment at first glance, but considering it covers nearly every product you own with extended warranties, it's a nice peace of mind ordering from Best Buy.

Staff is absolutely amazing and very helpful. They know what they are doing!

Works Great i love to shop in best buy. Cool store ever.

this is a no brainer if you are a best buy total member, even if not but making a rather large purchase.. better safe than sorry