Customer Ratings & Reviews

I really enjoy best buy as a customer at their stores. I am not too thrilled when, I have to deal with their online and phone customer service in which is horrible. Issues hardly ever get resolved, experiencing poor listening skills and attitudes like the customer is bothering them. I yet have not found the in store, most managers are not professional and take pride in their work. So it is best to have that re-pore with the store. They do more than the average to get your issues resolve although they encounter the same poor level of customer service from the phone support.

This is why I would never buy me electronics on Amazon for less the 200 a yr you have protection on all your best buy purchases. Adding insurance to everything would cost you an arm and a leg total reward is amazing

Strong and powerful just what I need it. If you are looking to get a nice router this is your thing

Good to be protected. If something happens to my TV

Would not be able to run my computer with out Best Buy Protection. If you don't know much about setting up your computer, Protection will set it up for you.

great Geek Squad protection and they are always helpful

Great support on all their items! Warranty provides me with confidence in their items.

Not sure if I will ever use this plan or not, I hope I don't have to, but if/when I do, I hope it covers what I need it to.

The Best Buy Total plan is great - I can't recommend it enough. Very good value when you combine the discounts you get, an extra 30 days to return (I have used that), and you don't have to buy other protection plans such as AppleCare.

Geek squad is so helpful to support me on tech issues. so glad i have them available.

This is great for someone that buys alot of electronics!

Great to have a protection plan on your items………..

I would have given it 5 stars except that for our needs, due to low vision problems, we needed the numbers to be tactile, pressure type, instead of just light touch. With more people getting older and having vision problems we need them to be tactile numbers.

Have used Best Buy 24 month protection for a number of years now and have been glad to have it when things went bad with major appliances.

Protection is the way to go on everything you buy especially for the price it's worth it.

This protection plan has been a lifesaver for my electronics. The affordable monthly payments and comprehensive coverage for up to 24 months make it an excellent value. The peace of mind knowing my devices are protected against unexpected damages is priceless. Customer support is also top-notch, always ready to assist." Title: "Seamless Coverage with Best Buy's Protection

Great program for Best Buy customers like me, Good value.

Had to use this service twice in my life. In every way this is a must have for buying new tech. I had a soundbar that stopped working and they were able to get me a newer one because the older one was no longer available. The second time was for a samsung watch. The screen was acting up and samsung said there was nothing they could do after the year. best buy had it for a week and then sent me out of a new one.

[Employee of bestbuy] Gotta get that Total membership to get those automatic protection plans!

Great protection services, even with Geek squad too, mixed services. It has helped