Customer Ratings & Reviews

You need this service. It is worth the money. Quick service, easy to use and they solve the problem

Having a protection plan is always a positive. Great way to cover your purchase.

Love having this comfort feeling knowing the Home theater Equipment bought is all covered!

Just Get it, you will be glad you did. Thank me later!

One of the best feature that best buy introduced and i am getting this as part of my totaltech membership

Excellent product...must have. Can't go wrong with this product...excellent quality and value.

Grandkids enjoy playing the system and they get a physical workout in the process.

I always buy at least (2) year protection! The 50 character requirement usually prevents me from writing a review.

I buy all my electronics from Best Buy for the outstanding protection plans! Best customer service available

Worth every penny! Specially because it includes Apple Care.

This comes with my Tech plan I buy every year so I hope if something happens they show up

Excellent plan with great value to protect your product.

I highly recommend getting insurance using the subscription. You can safe a lot of money

I have had this membership based warranty for years because it just makes sense if you buy a lot of items at Best Buy. Sadly, today I learned that the warranty only really applies if you buy the item in a specific way. For example, if you buy an item with reward certificates and it breaks, you are actually only covered for 90 days - not 2 years. DO NOT USE REWARD CERTIFICATES TO BUY ITEMS IF YOU WANT THE WARRANTY TO APPLY. This does not seem to be anywhere in the fine print but I am here to tell you it has changed the way I look at Best Buy (and my understanding of this was confirmed by two different Geek Squad supervisors): if you use reward certificates to pay for even part of your item - THAT portion of the purchase is only refundable (or warrantable) for 90 days. I purchased an item for $149.99 and got the warranty as part of the "my Best Buy Total" membership (used to be totaltech - it's the best one you can get and it costs $179.99 a year). The item stopped working after about 14 months and I took it back to my local Best Buy after making the required appointment with their Geek Squad. I went to the store at and was offered only a credit of $29.99. Why only 20% of the purchase price? Because I used $120 in rewards certificates when I bought it. On their end that showed as a discount (suggesting that someone at the store offered me an 80% discount apparently) and they could only offer me what I actually paid out of pocket for the item. I got pretty irate and explained that it was NOT a discount but rather their own loyalty program reward certificates that I had earned by spending thousands of dollars. Sadly, that did not matter. At my local store at least, it shows as a discount and that's all they care about. Personally, I have always treated the reward certificates like cash - and when I have them I use them because they expire - but not after today. My store could not fix it or replace it so the best they could do was 20 cents on the dollar as a store credit. The warranty might be OK if you only pay with cash or a card but most people use these certificates as they are awarded and if you are like me and buy big ticket items like appliances, high end computers, or TVs - the rewards can often pay for your entire order. Today I learned you should NEVER pay for ANYTHING that might break with reward certificates. In fact, at this point I would only suggest buying consumables with reward certificates because it essentially voids the warranty by reducing the coverage to what you were out of pocket when you bought it only. This is actually only a warranty if you pay for your item without any certificates and people deserve to know that before they buy anything with the expectation that it has a 2 year warranty. You've been warned.

Great service to have. Covers a variety of things to assist with cost.

Very to have warranty extension so in the future you don’t have any problem

Great product at a great Price. Works as it should.

Nice to have a service back up on products I purchase from Best Buy. The Total Tech program is great.

Perfect for self conscience needs. Makes me happy I got it

Excellent add on to our Nordic Track Commercial X32i Treadmill!