Customer Ratings & Reviews

My zfold3 broke down (front screen) and payment this protection was the best i did since they send me a gift card to buy a new phone so i got the latest. Thanks geeksquad

It guves you save heaven to live tension free and use yoir phone. Service is great and best buy is one stop solution compared to original brand

Bought my pixel 6 pro unlocked and love best buy offers a monthly option for a protection plan. Had it on my last phone too. Had an issue with the old note 20 ultra and they handled it quickly and treated me good.

Price was ok. never really had to use them other than a replacement.

The geek squad is the best. The employees purchasing insurance were so helpful and caring. Great group of employees. No one can beat BEST BUY.

Agents in the past helped to place new glass shield on new cell phone. Did a good job!

We had an issue with a newly purchased phone. The screen would only open halfway and they swapped it out no problem. It took very little time and the person we spoke with was extremely nice and helpful.

After purchasing my new phone, I added on the 2-Year Accidental Geek Squad Protection. I haven't needed to use it yet, but it's a secure feeling knowing that if my phone has any issues (including a bad battery), Best Buy is there to repair it. I've had extended warranties with BB in the past and it helped replace a broken dishwasher at no cost. A great security blanket.

This coverage is not only good for a year but covers everything that the manufacturer does NOT cover. So, when you have a comprehensive service plan, you can feel safer.

I always get the extended warranty when I purchase anything from Best Buy it really comes in handy you never know when you might need it I get it for all my products

I bought this plan without thinking. This plan is to replace my phone if anythong happens to it. But, they give you a refurbished phone. The last time i had to buy a new phone. The refurbished phone didn't work properly.

I am so glad that I pulled the trigger on the geek squad protection .I drop my galaxy s21 ultra and it would not come on and i took it in to get fixed , found it was d.o.a so by having the geek squad protection I received an full refund.

This monthly accidental Geek Squad Protection for my cell phone, people thing who needs this, it is pricey but as I have said in previous reviews so is your phone, I have used this at least once, the only problem I had with it was that the deductible used to be $100 now it is $200.

For all of us and I will make money on our trip and we can go over the details on our trip and get it done and get it done by then and we will get you the most recent version to send to you and Pods for me and Pods is an awesome time for me to get out

Bought this coverage when I bought new cell phone for my son. Eventually he accidentally dropped it and the screen shattered even though it had both a case and screen protector on it. I made a claim and after paying the reasonable deductible, a new phone was over-nighted to us and I then sent back the broken one. Very easy.

Nicer Samsung s24 product. Will definitely buy ait

Good service and protection, covers a fair amount of situations and was able to get my mouse replaced when it fell and broke. Happy with my choice to buy the protection!

Don't sell protection plans for phones you can't service, or at least allow those phones to be serviced by someone else. I have a google phone, and accidentally shattered the screen. Went to the geek squad and for a "small fee" of an additional $120 I could get a replacement phone in 1-2 business days (so, 4-5 days because it was a Saturday). So, instead of spending a couple hours and $170 at a nearby repair shop and having my phone back same day, I've now spent $270 and won't have a phone with a solid screen for days. Eventually the new (refurbished) phone arrives. I start the transfer of everything, and as I am almost done setting up the replacement phone I discover the thumbprint scanner doesn't work. This phone does not have a face scanning option, so I now have to unlock my phone with the PIN every single time. I chat with someone online they tell me they can't help me and that the geek squad would have to something, and even though they're aware that the geek squad doesn't service Google phones, they can check if it's a software issue or something. Of course, the poor geek squad desk can't do anything. The person gives me a phone number to call to get in touch with the replacement teams. The people at this phone line are VERY hit or miss on their helpfulness. Every phone call starts off the exact same, they confirm my phone number to make sure I get a call back if we're disconnected (over the next couple weeks I was disconnected 5 times, never got a single call back) and the followed up with canned ampathy for my situation. When someone didn't seem to be able to help me, the call was ended. One time I was getting help and then got an email later saying my order for another replacement phone was canceled, turns out they never completed the order. They all assured me they'd put a note on the order to make sure the thumbprint scanner worked, and I went through 3 replacement devices all with the exact same issue, so those notes obviously were useless. 3 devices, hours of my time, 9 time calling this phone number, and still not fully functional phone. Again, had I not purchased this useless warranty, I could have just gone around the corner and had it done the same day. But instead, multiple weeks and so much wasted time. After the 3rd replacement phone, and after talking to 3 separate people who all had different answers, one tells me that if I go in store and talk to the geek squad they'd be able to give me store credit to replace the phone, and that they'd have all the proof that was needed that I had 3 replacement devices. I went to the store, and thank goodness I'd already looked at my own Best Buy account, because the geek squad did not, in fact, have proof of my 3 devices, only 1 of them. I had to show him receipts from my own account in order to confirm this and get the store credit. I was not refunded the "small fee" nor was I able to get a trade-in value for the cracked phone that I no longer had, but this whole process and made me so exasperated I was done fighting. This warranty made my quality of life worse. I most certainly did not buy one for my new device and you can bet I will be telling as many people as will listen about this story. Next google phone I buy will definitely not be from Best Buy so that I can get a more useful warranty.

It happens. Once every ten years or so you will either lose your phone or have it break for some reason. This is great in that it covers full replacement and if they don't have one in stock they give you the monetary equivalent in a credit. I would hate to buy a phone and then have something happen to it a few weeks later so it is worth every penny.

If they had theft protection then I would never need anything else. Best Buy has the best policy for their protection plans. I have ear buds that have broken by my mistakes. They don't make fun of me, or give me any excuse. They just replace my item and charge me for a new protection plan. Thank you to the HARD working staff of BestBuy.