Customer Ratings & Reviews

They are on stand by for any repairs. Fast service

I love getting the one year protection. Accidents happen!

Im glad if anything happens i have protection on my laptop

This is a great service I really enjoyed using it and making sure that all of my products have protection. I have used it for all of my phones and to mount T v's in my home and it was really is really great.

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

I did the right thing about choosing the protection plan we get squad they have helped me in every way possible they've done everything that I needed that was set in the contract and they was very nice about having to do it

THEY ARE THE BEST AND FAST TO HANDLE ANY PROBLEM WITH YOUR DEVICE.

This is the best thing to get when you buy a new phone. Replaced my phone without any hiccup for my broken screen. This is a must have for as rough on phones as I am.

I made an appointment to have my phone checked, after they checked the phone they determined that the phone was beyond repair and qualified for a replacement. When they tried to process the claim, for some reason they could never determine, my claim could never be completed, they sent me to another store where they said they could help me there, at the other store they could not process the claim either, they gave me an appointment to Come back another day to talk to another person who could supposedly help me. For 4 consecutive days I was going to Best buy trying to get a solution, they ended up telling me they couldn't do anything for me and just gave me a phone number for the GEEK SQUAD corporate offices so I could call and see if they could help me. Why should I call if the problem is theirs? I left there totally upset and frustrated, they don't have any technical problem processing my payment each month, but when I need them to validate the service they offer, they simply can't do anything. TOTALLY DISAPPOINTED

Used it for a previous phone and the process was simple. Unfortunately they no longer had the same phone which moved me up to upgrade

This is the insurance for any phone technology. Geek Squad knows all the works and will get you on track after purchase. Plus, they take care of any technical issues with your device and replace it if you happen to damage it.

Great service, always ready to assist you and if they can they find a way to help you! I had used there service since 2014.

I feel that Asurion can not complete with the prices of geek squad and what they offer. Example Asurion per year- 180 Geek squad - $100 for 2yrs Replacement Deposit Asurion- $200 Replacement Deposit Geek squad- $80

Gotta have it, I like to expend the extra money and have a protection then paying the cellphone company every month

Haven't had to use it yet. Will update review when I do!

I have never used the service but it’s why I shop with BestBuy. I like the peace of mind that comes with getting help ASAP!!

They worked with me to fix issue and then returned my money when it was unfixable

Geek Squad is my go-to when I need computer assistance. The protection plan is well-worth the $ expended. I can contact them thru chat or bring in my computer for hands on assistance if that fails. My Surface has benefited from their continued expertise.

Decent protection. Bought it for a new Motorola phone. Phone stopped working and got cash towards a new phone. Problem is it didn't cover the cost the new comparable phone.

always so helpful and make buying a new phone a good experience also they helped transfer everything from old phone to the new in just minutes