Customer Ratings & Reviews

Really good geek squad protection plan it covers every damage on your device

Everyone should purchase this to protect their phones from damages

You can always count on them too get your product right

good backup to live on which turn out to be great when you least expected

I called into Geek Squad at least 4 times and they weren't able to help me at all over the phone despite putting me on hold for many hours. After being without a phone for 2 weeks I was forced to drive to the store 50 miles away where they were finally able to push through the return but not the express return. I was told they would not be taking my old phone from me and that I would need to ship it in but they ended up taking it and not returning it to me. They gave me a gift card for the damaged phone but had no acceptable replacement phones in stock at the store or online. I will never be purchasing a phone from Best Buy again this has been the biggest pain and I'm thoroughly unhappy.

always seem to have the answer when I stop in go the extra mile to help

Insurance and repair teem is very good when you need it!

Over all good phone awesome alot of fuctions on it

Amazing product to have if you get an expensive device

After spending over two months with the product i can say i am happy and satisfied with the results

I dont understand why I have to pay again for a new phone after been charged monthly for my phone protection,I was even told that they don't cover for Samsung and that I need to look for a Samsung office ,but you keep deducting my money every month,I dont seems to understand that,I have a scratched screen I went to geek squad and I was told to either pay 250 or was given list of Samsung office I can visit to get it done,as the guy that attended to me said they only cover for iPhone but you sold the plan to me and you keep taling my money every month too bad I have to opt out cause you dont keep to your word ,integrity matters

Always get the Geek Squad Plan when buying from Best Buy

Best deal I’ve ever made and that includes when I was a mere babe in arms.

Really good geek squad protection plan it covers any damages on your device

Never used them. Not sure how I signed up for it or why. One of those 1.5 hour phone issues where you just want out of there. If you need them, you can use them.

Helped me get a new phone easily when I lost my last mobile

Its best to buy Geek Squad protection on any electrical device.

Great service love the service protects my item good

My protection protect me from the unknown that always seem to happen.

They were excellent when I came in with questions about my antivirus program