Customer Ratings & Reviews

I always get 2 year Accidental Geek Squad Protection Plan with my purchases when it is available because I have a large family with little ones and I'm always on the go. I have made use of my protection plans and am a very satisfied elite member. I definitely love shopping at Best Buy for their superior quality, their excellent support system, and pick up and returns, they also deliver for free.

Great on helping me on what where my options with the warranty on my phone

The geek squad is very helpful. Timely with all services and overall a great addition to a great store! The operation of the geek squad is fluid and they find all warranties right away! Definitely recommend and will be getting protection on all products i buy!

Geek Squad made replacing my Samsung Galaxy S22+ a breeze. I was able to be seen before my appointment and the whole thing took less than 15 minutes!

Excellent Package Deal Seems Easy To Use! Customer Service has been excellent

My friend has a dickens of a time with his phones so I got the insurance included when I purchased the phone for him. He's very active and has had problems with his old phones becoming damaged. Let's hope he doesn't need this insurance.

Worth EVERY CENT !! if your phone starts acting wonky or goes kerplunk GEEK SQUAD to the RESCUE !!

Do yourself a favour and buy it I bought a brand new S20 ultra note and 2 days later it was broke and how to go buy a new one if I had this insurance the 1st time out of the spin able to go and get me a new 1 but instead I had to buy 2 of them

Who doesn't love a great repair team!? literally the best i've seen from any real team and always have wonderful costumer service and help with any issue you have whether thats tech problems, tech fixes, or questions you have they are the standard.

I have not used this service yet. I had broken the screen on my old phone and figured it was time to get protection. 1 year protection was worth the amount paid. I figured a phone is good for at least a year before you want to upgrade technology.

They Helped me Out at Best Buy with my Geek Squad protection plan....a lil extra Cash goes a Long Way... Gave me 2 more years and a New Phone for a small price along with a Phone Upgrade...Pleased

Since I bought my 1st computer with Geek Squad Protection, I have never regretted it. Life has unexpected things that happen, and this is a very small cost for a feeling of security that anything that may happen, whether it be a factory issue, or an accident your equipment will be repaired or replaced. I have both 5 pieces of equipment form Best Buy, and I always get the protection!

They are pretty savvy. Every time that I ask them a question, they give an explanation that is easier for me to understand.

It pays to have the warranty ' we got the more expensive one ' that covers the phone no matter what even if it's lost or stolen !! You have to have a phone that costs over I think $1200 for this warranty ' but they do have other warrantys for less expensive phones also , just the lost or stolen is not included & it's cheaper to pay up front then monthly

A must have if you are not familiar with IT language and don't have time to get into it. They also come to you if you don't have time to drop off your item. Always very courteous and patient in explaining the problems your item might have. i highly recommend it.

Speedy and strong enough to handle various apps at a high refresh rate. The only con is the horrible selfie camera

Did I really need to buy this protection… only time will tell. Do I feel better for purchasing… I suppose. (Bought for a cell phone being used by my kid. I’ve purchased the protection before and the replacement was pretty straight forward.)

After purchasing my new phone, I added on the 2-Year Accidental Geek Squad Protection. I haven't needed to use it yet, but it's a secure feeling knowing that if my phone has any issues (including a bad battery), Best Buy is there to repair it. I've had extended warranties with BB in the past and it helped replace a broken dishwasher at no cost. A great security blanket.

The protection plan does what it's supposed to do - replace a phone when it's broken. The only negative is that even with an appointment, you still wait to be serviced.

Have purchased this for every item ive bought through best buy