Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 183 reviews
(183 customer reviews)to a friend
Rated 3 out of 5 stars
Not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really did not need the extra coverage for a year.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Excellente Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's warranty is the best by far. I always recommend that you add the warranty to all the products you buy at Best Buy.
This review is from 2-Year Accidental Protection Plan - Geek Squad
I would recommend this to a friendRated 3 out of 5 stars
Good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price but I hope that I don't need to use is :)
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Insurance no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth paying for insurance still have to pay for new device
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Plan plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.El plan de proteccion te puede sacar de michos a puros y perdida de dinero
This review is from 2-Year Accidental Protection Plan - Geek Squad
I would recommend this to a friendRated 2 out of 5 stars
why?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know why i purchased this, usually I decline
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clerk told me I could move my Verizon SIM card from my broken phone to the is and it would work....it didn’t and I’m also out the money for the geek squad protection. I regret walking into Best Buy.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Geek Squad is Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used them many times. Always knowledgeable. Quite fast as well
This review is from 2-Year Accidental Protection Plan - Geek Squad
I would recommend this to a friendRated 1 out of 5 stars
not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.on my second phone,same problem with this one.keeps going back so then cant hear text messages.using data when home on wifi.im really frustrated. best buy has done everything, but boost service is no good or its just the phone.DO NOT BUY IT. i wouldnt own it if it was free.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your phone up and running right away. We have Agents standing by to help. For support with this, please bring the phone in to your local store. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 5 out of 5 stars
Great protection plan thats reliable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always use geek squad to protect my products from best buy.
This review is from 2-Year Accidental Protection Plan - Geek Squad
I would recommend this to a friendRated 5 out of 5 stars
Great product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This 2 year protection plan is a great piece of mind.
This review is from 2-Year Accidental Protection Plan - Geek Squad
I would recommend this to a friendRated 5 out of 5 stars
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no problems with the product. everything works fine.
This review is from 2-Year Accidental Protection Plan - Geek Squad
I would recommend this to a friendRated 1 out of 5 stars
scam alert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.scam to get you to spend more money. it costs the same amount to use the plan as it is to buy it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They get you for a service fee one way or the other. Replacement phone pay $$$. ungrade update transfer anything was a waster of money for me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Need a phone replacement cannot get a hold of any1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get a hold of anyone via chat phone text appointment and in person. I paid for this warranty.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When purchasing the plan, details aren't explained
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do ABSOLUTELY nothing for you! All they want is more money!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely do not get the job done right I'd never get a warranty thru them again ever
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My screen became unresponsive on my phone (no discernible reason).. My only complaint is that I had to wait @ 10 days for the refurb phone to be sent to me and it was in not as good condition and seemed to lag. It has been functional but I am looking forward to my two year upgrade. Not as good as what you can get directly from Verizon but cheaper.
This review is from 2-Year Accidental Protection Plan - Geek Squad
No, I would not recommend this to a friendRated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad coverage is always great to have no issues redeeming.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friend