Customer Ratings & Reviews

I've been with bestbuy for a long time. DEDICATED member and always taken their advice when getting extended warrenty. When i purchased my phone there were no cases available so they shipped it to my home and low and behold my screen gets cracked. Now that I had to actually use it all the sudden everything has changes from what I was told.. the deductible is 3times what I was advised, you can't do anything in the store... and everything sent out is a refurb product. Dont waste your money.

I brought this accidental protection for my wife Samsung s9+. I paid the money for almost 2 years and when i phone got damaged and i tried to claim the deductible is too high and i can actually replace my screen from Samsung care for the same price. Also, they don't have any way to even recover data from screen broken phone. Wont recommend it.

Was 90, then when I needed it it was 200. Only covers so much also. But it was better than paying 950 for a phone.

I ordered new phone charger cords and they orded the wrong ones. Would rather they had the products in stock them have to order

Doesn't cover full submergance, and you have to pay a deductible, but I own a puppy, so I figured I'd better.

Ended up cancel it as it would be less expensive to just pay for a screen or part replacement.

Only if you plan on running over your phone is this good. Even though you pay the monthly fee you will still have to cough up $150. I called 2 weeks after getting my phone with small scratches on the corner and realized the $150 charge and dropped the service the next day...they never told us about the $150 when we signed up for the plan.

And taking phone in a couple times to be looked at and Geek Squad said they weren't allowed to look at Samsung devices. And the plan for a year before canceling because Geek Squad kept referring me to Verizon Wireless the carrier but I purchase the phone from them. So I was paying for service that I was not receiving.

Bought a new Samsung s8+ and got protection with Geek Squad. Had a small problem shortly after, and found out they did not have a qualified technition to work on Samsung devices. Cancelled my Geek squad and took Sprint protection. Sprint replaced the phone at no cost. Geed squad is not the best protection.

This is good protection but is a little high for an additional monthly cost.

The deal was worth it. I would do it again in a heartbeat.

Still have to pay $199 if you break it and that sucks.

Paid a year up front. Had a cracked screen. They couldn't send replacement so gave me a gift card to purchase new one but then cancelled remainder of 2 year plan. $160 up front plus $150 deductible to fix. That's one expensive cracked screen. I am VERY unhappy.

Best Buy in Reno does NOT have a repair shop on site, so they don't fix anything. They will only replace your item...which means you pay the deductible whether its a little scratch, or your phone gets run over.

My phone started to freeze all throughout the day so i took it there to be repaired under warranty. I was told they didn't fix that type of thing and i had to send my phone to manufacturer

I personally didnt like the best buy protection. I cracked my phone badly and didnt get a replacement beciase it wouldn't cover it.. Id rather stick to my providers protection plan

Terrible customer service, made to wait in line by myself because no appointment and treated like a moron. I will never again give geek squad money.

Absolutely ridiculous and waste of money. Why even offer the plan to residents of Georgia if Samsung has no authorized stores for repair!

They continue to try and bill my credit card monthly even though I haven't had the phone for 8 months. I can't get anyone to cancel it.

I asked for a tracking number they gave me one that does not work I'm very disappointed with geek squad spent over 1 hour on the phone