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Customer Ratings & Reviews

Your price for this item is $79.99

Customer reviews

Rating 3.8 out of 5 stars with 166 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers are satisfied with the extended battery life and wireless charging capabilities of the Juice Pack Access External Battery Case. Many appreciate the protection it offers their phone, although some find the size and weight to be a bit substantial. The case's design is also generally well-received. A few users reported the case causing their phone to become warm during charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 166 reviews
  • Rated 5 out of 5 stars

    Top choice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had multiple juice packs and all worked great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it . Poor charging life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product with hopes that i could get 1 full charge from it and it barley powers my device to even a 50% charge

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Broke quickly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted a few months before it stopped working. Was dropped a few times but would expect it to last longer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality and expensive I would recommend it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought iPhone case charger I thought it was good but I put to charge for like a couple hours and then I used and it supposed to charge my phone fast and the charge in the case supposed to last for like 24 hours and it not even last like 25 minutes charge and it wouldn’t get my phone fully charged

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont do it. To heavy and not enough juice to justify the weight.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective maybe?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sucked big time. Overheated a lot and I had to return it because after a week of using it it wouldn’t charge anymore. Used the iPhone adapter to charge and it seemed like it was the right amount of power. Returned it and went back to normal charging :/

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t charge wirelessly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, just wouldn’t charge wirelessly most of the time so i returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t come with charging cable. Had to purchase one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this external battery for my husband. He fully charged it and began to use it right away. He noticed the battery did not keep a charge very long and it would die out very quickly. We returned the product to Best Buy for a full refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I WOULDNT BUY AGAIN

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE HAD THIS PRODUCT BEFORE WITH MY IPHONE 6 AND IT WAS GREAT. HOWEVER THIS ONE, WHEN MY PHONE IS DEAD IT WILL CHARGE IT FOR ABOUT 20 MINS AND STOP. IT IS POINTLESS FOR ME TO EVEN USE IT.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Heavy, bulky, and doesn’t even fully charge phone.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Mophie products before, but I would t recommend this one. I’ll try a replacement, just because my lightning port is going out, but very disappointed in this case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work at all, had to return. Decently priced but did not charge my iPhone at all, and got support through the company and still could not get it to charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not that good, only months after owning it it would die really quick and give me almost no charge. Would not buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a total waste of money .. please don’t buy this crap .. charges the battery Very slow for 40% and needs to be charged again .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not anything like the label said.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box said that it’ll keep my phone charged for 25 hours and I barely get an hour of charge. Very disappointed in this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This charger is weak. Half of the time it doesn’t even work. I can’t wait to return this once the store reopens.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor charging capabilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a while for your phone to charge completely. And takes the whole battery to get up from 50% to 100%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took over an hour to charge and once fully charged, it took over an hour to charge my phone. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not do what is advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only get about 30 minutes of charging and the 30 minutes only gives me about 5-10% of battery.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was sooo late and then product doesnt even work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took about 5 weeks for a next day delivery purchase then the thing doesn’t work.

    No, I would not recommend this to a friend