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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1662 reviews

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93%
would recommend
to a friend

Customers are saying

Customers recognize the extended battery life and protective qualities of the juice pack air External Battery Case. Many appreciate its ease of use, design, and relatively light weight, although some find the price to be a drawback. A few users noted that the case adds some bulk and that the headphone jack may require an adapter for certain headphones. The case's color and overall quality were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,662 reviews
  • Rated 3 out of 5 stars

    Ehhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt do what it supposed to on my second one first stopped working altogether

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great concept

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great concept but the product did not last a whole year

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great battery - hard to take photo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have trouble with taking pictures had to take phone out of battery case

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supposedly this gives you an additional 100% charge for your iphone. I take my phone down to 10% and click the mophie on. The best I have made it to on a full mophie charge is 60%. Also please note when the Mophie is charging your phone, the battery gets really hot. In my opinion not worth 100 bucks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a fan of the product. I think it's too big and heavy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    juice pack air malfunctioned after 21/2 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am trying to replace thw juice pack air under its1 year warranty.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      All of our products are indeed covered under a one year warranty. If you have had the juice pack in question for longer than the return period at Best Buy, please head on over to mophie.com/TS and we'll get a warranty claim started for you right away. Thank for purchasing a mophie.

  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not use this any more a waste of money It never stays charged

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The locking mechanism is trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my granny and she loved it, it kept her not having to hook the cord up while she was playing her mobile slots apps. After a while though the case kept coming apart at the indentions where it locks into place, that's totally unacceptable.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for information our two year warranty.

  • Rated 3 out of 5 stars

    Good tool to have if it works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. But overprized and poor quality control.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    battery hot when charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery gets extremely hot when it charges the phone.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Hello Sameer,

      My name is Elise and I work in the customer service department here at mophie. It's normal for the juice pack to increase in temperature while charging due to the fast rate at which it runs, but if it is reaching a temperature that is uncomfortable to the touch, then that is not normal. We have a one year warranty on all of our products, and would be happy to get you a replacement, as long as you can provide us with proof of purchase within the last year. Please contact us at mophie.com/TS and one of our friendly support representatives will be happy to help you out! We appreciate you being a valued mophie customer.Mophie

  • Rated 3 out of 5 stars

    Good while it lasted...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for about a week and hasn't worked since

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Pretty awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend this case to anyone at all. It advertised to charge the phone with 80% battery but it never did that. It might have given me 30%. The protection on it is okay

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      It sounds like your juice pack is not working as it should. Please contact our customer service team for information on our two year warranty.

  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Outstanding battery case that offers great protect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this juicepack air to replace the mophie helium case I bought when the case was first released. The reason I wanted the air over the helium was because I didn't like the color of the helium, and I didn't like the cutout design to access the ports. I prefer the buttons and switches have overlays like on the air, as the are much easier to access. The one thing I don't like about the case is that you must use the pass through cable to plug almost any headphones. I do realize that this is Apple's fault for relocating the port to the bottom of the phone. As far as size, the difference is so minimal that it won't make a difference. While the case certainly adds bulk and weight to the phone, its not cumbersome and the increased battery life is great. While the battery life is certainly not double like mophie claims, the increase is still very good, about 75% in my experience. I highly recommend this case to anybody who's on the go and uses their phone a good deal.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I like the helium better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a replacement to the helium model. It said it was compatible with the iPhone 5 & 5s, however, it was such a tight fit that it scratched the phone. I would recommend the older helium over the air.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good at first

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great at first, but I have only had this for just over a month and it won't charge at all anymore. For how much these cost, I expected a little bit more longevity. I will not purchase one again.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty.

  • Rated 2 out of 5 stars

    Disappointed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd time I brought one and hope it would work. Negative! The case did not fit my phone properly and it took two days to charge at 100%. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works at first...

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was awesome when it worked. After about a year the battery started to lose its ability to keep a change and now it does nothing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great case, sleek, provides excellent battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mophie Juice Pack Air for iPhone 5/5s is one of the better cases I have ever purchased for any of my phones. The design is a smooth transition of metal and rubberized plastic, (whatever the material is, I have the black one) that makes the case not only practical, but attractive too! It has a 1750 mAh battery, which compared to the Juice Pack Helium is 250 more mAh, leading to a longer charge. The Juice Pack Air says it will give you 100% extra battery life, but that is when your phone is from 1-5% battery life remaining. Then it charges into the mid-upper 90's. But, keep in mind, once the iPhone battery reaches 90-ish percent charging, it takes about 3 times longer for a percent of battery. This is called "trickle charging" and it just charges slower for a fuller battery. So given that the mophie Juice Pack Air charges above 90% is to say that this case gets 5 stars for the price, durability, design, and function.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This is our 2nd case. This one has not worked well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has not worked very well since the purchase we have had trouble with the switch to mute the phone over and over. I probably won't purchase another one!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't work because of hard shell jack failure

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophie - Juice Pack Air Charging Case For Apple® Iphone Se, 5s & 5. Ridiculous, worthless piece of misrepresented junk. Doesn't work. Part of "Hard Shell Case", but cannot work or operate as a charger because of cheap, faulty input jack in hard shell case. Very cheap, shoddy foreign construction. Definitely not worth the price. BestBuy failed to stand behind or make this right. BestBuy worse than "Circuit-City" was (I quit going here).

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      If you are experiencing an issue with your juice pack make sure you contact our customer service team to take advantage of our 2 year warranty.

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