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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1662 reviews

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93%
would recommend
to a friend

Customers are saying

Customers recognize the extended battery life and protective qualities of the juice pack air External Battery Case. Many appreciate its ease of use, design, and relatively light weight, although some find the price to be a drawback. A few users noted that the case adds some bulk and that the headphone jack may require an adapter for certain headphones. The case's color and overall quality were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,662 reviews
  • Rated 2 out of 5 stars

    Nice design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable that comes with It does not synch with itunes. Everything else is great. Not returning it but I cant beleieve they released it with this issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Would be great if it was durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th Mophie I-phone charger case. The 3 prior have had the same exact issue with the charger port wearing out from 6-8 months of use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed at all by the product. Only has capacity for one charge, if even that. Product stopped working within just a few weeks.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Inconsistent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll fully charge my case separate from my phone and it'll only charge my phone around 30%. Shuts on and off repeatedly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product made worse by poor Cust. Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Mophie to both supply backup power and to provide primary protection for iPhone. Unit determined to be defective (discharges excessively while on standby). Mophie agreed to replace, but will not send replacement until I return defective unit. Will be without protection for iPhone for over a week because I was unlucky enough to buy a defective product. Doesn't seem right.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Charging speed

    Rated 5 out of 5 stars

    Awesome Case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying this case for the 6S in pink for myself, the whole family ended up getting this case for their iPhones. It is awesome, charges fast, and quickly recharges my iPhone 6S. I can easily now go 36-48 hours without having to charge my phone or case. I highly recommend it to anyone. And at this price for the 5S, it is a steal. Happy shopping!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Will easily get you through the day and more!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my Mophie Juice Pack Air for Iphone 5 for a few days now. First, my overall impression is the Juice Pack Air is awesome. I love the button overlays on the Air case. They work flawlessly and are great quality. The case itself is quite fantastic. It adds bulk. Here are the pluses of the case: 1.) from 1% remaining on my iphone 5 the case will take me to 84% with very light usage during charging. I'm a super heavy user all around and i can get through a full day and half no problem. 2.) Case quality is fantastic and as mentioned button overlays are like factory iphone buttons. Top notch. 3.) Case shape is nice so it slides in your pocket real nice. Keep in mind it also slides out of your hand real easy too! 4.) Sound ports actually make speaker on iphone louder by quite a large margin. Minuses: 1.) Case can be slippery despite having a very slight grippiness to it. 2.) Don't expect 100% charge. If you are happy with 80% + for a full hard day of usage you will love the case like I do. 3.) The USB charge port is old school. Would have liked to see lightning connector. That's personal preference though. 4.) Headphone passthrough is an issue to some. I use bluetooth headsets and media streaming in my car so headphones aren't a big deal to me but would be to many people. Overall if you need juice for your iPhone 5 this case is the best out there right now. Hope this helps you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Charging speed

    Rated 5 out of 5 stars

    Indispensable iPhone accessory for power users

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my iPhone a lot, and found that on some days, even after closing background apps, that the battery life was lacking. I purchased the Mophie Juice Pack Air and it’s the answer to that problem. I turn the case on when the iPhone’s internal battery gets to 20%; the Mophie recharges the battery quickly, faster than plugging the phone into a wall outlet. I recently upgraded to a new iPhone 6 and while the battery life is reportedly improved, I’ll likely purchase a Mophie as a back-up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best invention ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the older version of this case for 3 years. I finally accepted that it had run its course when it started draining the battery on my phone. To my surprise, mophie had updated the looks of these cases since I bought my last one. I ordered the rubberized, matte finish black case. Super stylish. Best of all, it works great. I'm addicted to recharging my iphone battery and it frees you from the constant struggle to find a place to plug in. Highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only Good For Charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with this. You have to remove the bottom portion of the case in order to connect the phone to your computer. The Lightning to Mini USB adapter on it does not function for data transfer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lots of issues, not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item has a lot of issues, does not fully charged the phone, unable to return because issues started after the best buy 15 day return policy. Now trying to work with warranty. Wish I had never purchased thus product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product isn't what I expected. I've had the mophie for about a month & it won't hold a charge. Total waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophie is great when it works. Especially for a busy person like myself. However, I was shocked when it stopped working two weeks after I purchased it. I thought this was a good investment, but it's not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not charging my iPhone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a reliable product. I returned it to BB and got my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I've purchased in the last 7 months. I hardly use the charger and bought it "just in case". It works 1/4 of the time. Never will purchase another.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because my phone's battery was not lasting long. At the beginning worked perfectly, but after 4 months it stopped working. Not vert reliable.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our Customer Service team to take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    Stopped working after a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my son. Worked great for a week, and then all of a sudden wouldn't charge anymore. Nothing appeared to be broken, it just didn't work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very disappointed with this case. ( I bought 2 at one time). They did not hold up and battery extender was very iffie.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made sure it was completely charged before using it. It charged my phone from 17% to 88% then died!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, have not been able to get it to charge with any cord, including the one that came with it.

    No, I would not recommend this to a friend
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