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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1059 reviews

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92%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Juice Pack Air's ability to extend battery life and provide decent protection for the iPhone 6. Many also appreciate the case's ease of use and generally positive feedback on its design and quality. However, some customers find the added size and weight to be drawbacks. The price point also received some criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,059 reviews
  • Rated 2 out of 5 stars

    Requires headphone adapter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case doesn't leave room for standard headphone plugs, so you have to use a (thankfully, included) headphone adapter. I use my phone mainly for music, and couldn't keep this case.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      We appreciate you taking the time to give us feedback! We always take our customers feedback into consideration when creating or improving our lines.

      Keep checking our site for new and exciting, soon to be released products.

  • Rated 1 out of 5 stars

    Horrendous Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend you stir clear of this product because... 1. It is quite difficult to insert iphone (i have an iphone 6s). 2. As hard as it is to insert phone into device, it becomes immensely harder to remove the phone from the device. 3. After remove phone the first time, with great difficulty, it left scratches and marks on my phone. Needless to say, I returned the device the following day. If you're looking a battery case for your iphone, recommend you go with the Apple branded devices.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not hold a charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was a great fit for my phone and allowed the home to carve while intge case. Unfortunately the case itself would not charge even after leaving it for 12 hours.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for information on our two year warranty!

  • Rated 1 out of 5 stars

    Terrible Charging Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now my second Mophie Juice Pack. The case seems to work fine for about 6-7 months, but then intermittently stops taking a charge. This impacts so many aspects of my phone usage. I have to carry my lightning charger just in case the mophie stops working, and have a second set for the car. This was a big waste of money and I also find that my battery life of my smartphone has diminished since I used the mophie. They won't get me a 3rd time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Customer Service exceeds product quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fifth or sixth mophie I have purchased. It is the third of those to fail within six months. Fortunately, the company replaced the failed product.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Happy to hear we have been able to assist you!

  • Rated 2 out of 5 stars

    At time the Mophie doesn't charge the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I may have a lemon. Plan to drop by BB to exchange it.I didn't keep the box because I had a Mophie prior to this one without any drama. Stay tuned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's okay but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...not as good as the iPhone 5 juice pack. I prefer it to last as long as the product claims. Didn't meet its own expectations

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it does not have iphone connector for power supply

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not completely happy because the device does not have the same connector as iphone for power supply

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thumbs down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the idea of this type of case, however the case has to be snapped together and every time you do it it gets looser and looser, until it easily falls off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought phone case and glass cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have the glass cover put on phone. Dropped phone case didn't protect it, glass cover popped off and phone screen cracked. Would not buy again or have Best Buy apply.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      We appreciate you taking the time to give us feedback! We always take our customers feedback into consideration when creating or improving our lines.

      Keep checking our site for new and exciting, soon to be released products.

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Reliable Power as Expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased Mophie cases for previous iPhones and this case meets my expectations. From my experiences I've found the Mophie cases to provide dependable power as well as a bit of damage protection from drops and scratches. The only downside I've found to these cases is their bulkiness, but this should be expected with any battery case.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with Best Buy warranty policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a phone case/charger 2 months ago and it quit working, Best Buy would not warranty the product. Therefore, I had to purchase a new case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Mophie's are great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't leave home without a Mophie. In addition to every day use, they are extremely useful when you are at an event that you know you will be taking pictures or videos. I have yet to come close to running down the battery in my iPhone 6. So easy to use. Just flip a switch and you are all set.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not Charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We gave this case for a Christmas present this year, and it will not charge.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    Didn’t charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed that this didn’t function as advertised

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worked for one week and died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift, worked well for one week and died.

    I would recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty!

  • Pros mentioned:
    Battery life, Case quality

    Rated 5 out of 5 stars

    Mopie Does it again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case. Charged up it last a couple of days. Hands down best iPhone 6 case so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Side switch sucks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to put it on there perfectly in order for it to not mess up and work well. At the two days of buying one I had to Exchange it. I never had any problems with the one that I purchased from my iPhone 5! But this one for the iPhone 6 I really don't like, other than that a charge as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Mophie Juice Pack Air Battery Pack iphone 6 case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone case about six months ago. It is excellent for anyone looking for some extra battery power and perfectly suited to any user. It is simple to put on and easy to operate. The best thing is that it will hold a charge for several days and when using it to charge your phone charge time is quick. The construction quality is acceptable, however, the banding around the volume buttons has come off and the volume buttons themselves have fallen out. This makes changing the volume a slight hassle but nothing you can't learn to deal with. Overall I am happy with this product and would rate it at 3.5 stars. I would put it at 4, however with the substandard construction I can only rate it at 3. Hopefully this is a problem particular to my case. I would still recommend this product to anyone looking for a battery backup case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Bad choice for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Mophie Juice Pack for my 4S and really liked it. Upgraded to an iPhone 6 and picked up this case based on prior experience with Mophie case. Although the case charged the phone well, I found my new iPhone 6 to be way to heavy and bulky in this case. The new phone was also very slow and was locking up. I was so unhappy with my new phone, until today when I replaced the Mophie with a different case. The difference in my phone's performance with the new case, and ease in carrying it around, has made all the difference.

    No, I would not recommend this to a friend