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Customer reviews

Rating 4.5 out of 5 stars with 1532 reviews

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92%
would recommend
to a friend

Customers are saying

Customers recognize the extended battery life and protective qualities of the juice pack air External Battery Case. Many appreciate its ease of use, design, and relatively light weight, although some find the price to be a drawback. A few users noted that the case adds some bulk and that the headphone jack may require an adapter for certain headphones. The case's color and overall quality were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,532 of 1,532 reviews
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Basic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone tight and gives a good feel to it. With this case you lose your syncing cababilities. The connector port is used to charge the case and the phone only...nothing else!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good, but i doubt if it will last

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had horrible look with the mophie's for the ipone 4. I hope by having the cord connection on the bottom will correct the major problem. The old cases broke apart within a year no matter how careful I was with the plug.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Mophie is downgrading its battery cases

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought it yesterday. I'm highly disappointed for the lack of some essential features to a point that I will return it right now. Battery life must be good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally purchased this product after being fed up with my iPhone 5S battery life and needing a protective case after dropping my last 5S. Right out of the box I am so excited I throw my box and receipt int he trash thinking I finally got this great case i'll never return it. Boy was I wrong. Out of the box it was awesome. Slid my phone in, flipped the switch and charged my phone. That night plugged up the case with the phone still in it and, like advertised, it charged the phone as well. The next day my battery hit 20% and I flipped the switch but to my surprise, no vibration. The case would no longer charge the phone. Plugged up to the wall and would not charge the phone with it in the case. Terrible. I have been reading reviews and issue people have been having and supposedly it is an Apple software issue. I am on the latest iOS update. I have reached out to Mophie for them to try and solve the issue. Based on what I have read, this case will end up being an expensive paper weight. Lesson to be learned here. Save every box and receipt until the 14-30 day return period is over. I put too much trust into this company. Lesson learned. P.S. I bought the Black Juice Pack Air and in the sunlight the outer edge is more of a brown. All around not happy with this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware. You do not get the battery life promised. I would have been happy with 80% (this was a 100% case) but I only get about 60%. I do not live in a town with a Best Buy so I try to shop there when I am in a location that a store exists. I tried to return the case to a Fort Smith AR store but I was 2 or 3 days past the cut off. And the cut off is only a matter of a few days. I only wanted to exchange. I didn't want my money back. Best Buy was rude and dismissive. So, a subpar product and horrible customer service. There are other shopping options than Best Buy. I will purchase over the web, Walmart, Target, etc. before buying at Best Buy again. This may be a great product and I got a defective piece. I'll never know.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    waste of money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one, used it one time and now it will not hold a charge. Being out of warrenty no one wants to stand up. Total waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Often Doesn't Charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had three of these. I have bought my girlfriend two. They are not very good cases. If you drop it even on carpet it will not function correctly down the road. I have a hard time recommending it because I have had so many problems with it. I am upset that each replacement has gotten less durable and more problematic. I have often had my iPhone say that this is not compatible and it wont charge from it. I have wondered why as this is specifically for my phone. I wish that this had a better case or offered more protection from small drops. This is to fragile to rely on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I was expecting at all.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case about 2 weeks ago, the only good thing about it is the appearance. On the box it claims it will give your phone a 100% recharge from 20%. So, I charged the case to 100%, then had it on standby mode until my phone reached 20%, when my phone reached 20% I turned the case on to charge my phone, it got my phone up to 60%, then the case died. Poor poor investment, hopefully I can get my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD to protect phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bummer case if you are looking for any protection at all from dropping on any surface. My entire glass screen shattered into a million pieces after dropping it, flat face up, onto a rubber padded floor! I have had numerous other cases, far cheaper that have been bomber, light weight and serves the greater purpose!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mophie doesn't last

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Mophie with a 100% charging and it only worked for 3 months if that. It only charges know for 34%. wasted $$$$$$

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Hey there wagsruff,

      My name is Elise Murray and I work in the customer service department at mophie. I just wanted to follow up with you after reading your review and make sure you are aware of our one year warranty. I am sorry to hear you are having issues with the charging, and for any inconvenience this has caused you, but we would be happy to get you a replacement just as long as you can provide us with proof of purchase within the last year. Please head on over to mophie.com/TS to fill out a support ticket to get moving on a warranty claim. Thanks for being part of the mophie family!Mophie

  • Rated 1 out of 5 stars

    Poor product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for four months. It accepted a charge only sporadically. Now, it does not charge the phone. Great idea, poor execution.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my husband and after 2 months of use, it would take hours to charge and the battery life was very short!!

    No, I would not recommend this to a friend