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Customer Ratings & Reviews

mophie - Juice Pack Air External Battery Case with Wireless Charging for Apple® iPhone® X - Black-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 225 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 225 Reviews
  • Rating: 3 out of 5 stars

    It's okay, but not for the price...

    Posted
    govols02
    • My Best Buy® MemberMember

    I have used Mophie cases in the past, so I have some bases to go on with this one. There are some good things about this product and some not so good things. Let's start with the good. Pros: This model has a better design than previous models when it comes to bulk. The top is inverted and the sides seem to have minimal girth. The lower end of the case is decently minimal considering the speaker location. The case charges relatively fast and will charge your phone with a little bit left to spare (depending on usage while charging). The case does work with wireless charging but does not charge the case itself. Another huge benefit to this case compared to the apple charging case that I had for my Iphone 7 is that you can turn on and off the charging. The apple case would automatically start charging your phone once it had juice in it. Being able to control when you want the case to charge your phone is a huge advantage that it has. Cons: The case has a very slippery texture. It does not grip very well in the hands. The texture also allows for MAJOR finger prints on the back...these do not look good. Another problem I have with the case is the battery in the back. Apple did a great job with having the battery sit right in the middle of the case so that the case felt thinner in the hand. Another bad thing about this case (to me) is that the charging port is a micro usb and not lightening. Advice: If you have a major issue with running out of battery life on your phone and can look past the negatives to drop $100 on the case then go for it. Otherwise I would just get a charging brick and keep it in your car or backpack. Final determining fact: Price/Overall case design

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of money

    Posted
    Skip
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve always had a mophie charging case for my iPhones since mophie began making them. I use my phone to shoot a lot of street art and pieces in galleries and museums. It provided a full charge and was invaluable while out and about. Not any more. I bought this case when I bought my Xsand it’s useless. It barely charges 30% before dying. It’s outrageously overpriced for the little that it actually does. I complained to Mophie and was told that the battery in the Xs was too big for the product to fully charge it. I guess that’s why the box no longer has the percentage of charge but rather total hours. If Mophie can’t keep up to date with changing technology they should get out of the business. I returned the case and will not purchase any Mophie products. This case is an overpriced paperweight. DO NOT waste your money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    iPhone X Mophie Case

    Posted
    ElJefeMGX1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the mophie case expecting a good charge for my iPhone X. We own two mophie juice packs which have worked great for us as a family. I expected the same for the case. I charged the case to it's max and then I let my iPhone run out of battery. I activated the mophie case so it could start charging the iPhone and to my surprise, it only charged about 20% of the iphone’s battery. I went and returned it 2 days after the purchase. Maybe I got a defective product. I would have definitely benefit from the mophie case, but for the price, I definitely expected more than approximately 20% of charge. I will buy it again if it gives me at least 1-1/2 charge on my iPhone, not 20%. I would not recommend it just because of my experience with the case, but I believe mophie is a good brand with good products. I don’t understand what happened with the case I purchased.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery life

    Posted
    Nick
    • My Best Buy® MemberMember

    After buying my iPhone X in November of 2017, I was finally so excited that a company finally released a proper charging case for the iPhone X, almost a year after the release. I used the case for a few weeks and was really disappointed when I found out how much it can really charge my phone (about only adding 30-40%). I highly recommend that you do not waste $100 on this product. In my opinion I would’nt even pay $50 for this. There’s just no point in adding this bulky case with a micro USB charger and only capable of charging +30%. Will be returning to Best Buy and might puy a portable battery pack for a cheaper price and better product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    MikeNovember
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this case on a Friday and returned it on Sunday. It's a solid case. However, the battery completely misses the mark. I can't get a single full charge out of this case, which is disappointing. Initially, I thought it wasn't charged fully, but after leaving it on the charger again overnight and into the morning, I realized it was case. Any external battery is a waste if you can't get at least one complete charge out of it. Especially for $100. I do not recommend.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Please do NOT waste money on this!

    Posted
    Friendsofcoal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Before I get started, I have been buying Mophie battery cases for years and I have loved every one of them up until now. I’m giving it one star because I love the case and it’s feel but the charging amount is absurd. I let my battery in my phone go completely dead then flipped the Mophie pack on. It charged my phone up to 37% and then the Mophie case was dead. Please don’t waste $100 on this case!

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We’re sorry to hear our juice pack did not meet your expectations, and appreciate you taking the time to share your concerns. We’d like to make it right. Please reach out to our Customer Support team at 888-866-7443 so that we can discuss a solution with you. mophie

  • Rating: 5 out of 5 stars

    ALWAYS EXCEPTIONAL!

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Mophie is a cut above the rest. Does what it says and gives what it promises. You get what you pay for and Mophie is top notch. NEVER had any problems with ANY of their products. The are a bit pricy, but... for the small factor and slimline sleek look they are great batteries. I don't care for the conversion from the lightning charging cable to the mini-usb. What ya gonna do? They have been that way for years. I don't know if it is copyright thing, but... bottom line is that it works. And works well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sorta Love It

    Posted
    GadgetGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There are some things I love about this Mophie and some I don't. I usually get the newest iphone and a Mophie for each. The Good: this is the thinnest/lightest version I have had which is great! The Bad: probably due to being thin/light, it doesn't give a full charge when turned on. That's not good but still works for me. I hope they figure out how to keep the thin/light but give a full charge for the next version.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the money!!!

    Posted
    Havinfunincolo1
    • My Best Buy® Elite MemberElite Member

    I've used Mophie cases for years on different phones, all of which did an awesome job but this version for my iPhone Xs is by far the worst for the money, only charged phone about 40% with the phone sitting idle. Might be worth $50 but definitely not the $100 for the size of battery, expected at least 1 full charge. Will be returning and searching for a better option

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    VERY Poor battery life

    Posted
    Jenn
    • My Best Buy® MemberMember

    First time I used this case when it was fully charged and it only charged my phone to about 35% and it died. Very disappointed with this. Not worth $100 AT ALL. I got other mophie cases for other iphones for about $30 that fully charge the phones and the battery is still almost full. The only great thing about this is that it’s not bulky. I don’t recommend this.

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      Hi, Jenn. We’re sorry to hear you were not completely satisfied with our juice pack case. We appreciate your feedback, and are always looking for ways to improve. If there is anything else we can assist you with, please give us a call at 888-866-7443. Thanks! mophie

  • Rating: 3 out of 5 stars

    OK not great

    Posted
    Geoff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased first and it would not charge on mophie brand qi charger. Exchanged for a new one which worked. For 1720 mAh vs my phones 2716mAh I really expected to get 40-50% charge maybe just too high of expectations but it only gives me a boost of about 20% when turned on and leaving to sit and charge my phone. Not bad but debatable on if it's worth $100 for 20% charge brand new and fully charged.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not enough power

    Posted
    AtxTitan
    • My Best Buy® Elite Plus MemberElite Plus Member

    Nice fit and not a bad feel, a little slicker than I was expecting. first day of use. 39% phone battery, hit the power button. 1.5 hours later (moderate use during), phone was at 74% battery. Nice that it charges both wirelessly, just not enough recharge for me, returning. Ordered a cheaper one from Amazon that seems to have better reviews and a larger charge capacity. fingers crossed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I phone cover with battery

    Posted
    Elbatrawy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This’s horrible product it doesn’t charge for 10 minutes what you have the box is lie Seriously I’m disappointed for wasting my time to go back to the store and return it I went to return it at the store and the lady in Best Buy also was very rude and I don’t know why she didn’t explain for my way this cover never charge my phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    MOPHIE FINALLY PRODUCES A LOSER!

    Posted
    MRROLLTIDE18
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’M ABSOLUTELY SHOCKED AND DISAPPOINTED WITH THE PERFORMANCE OF THE IPHONEX BATTERY CASE. I’VE HAD MOPHIE CASES FOR OTHER IPHONES AND THEY WERE GREAT. THEY HAD PLENTY OF TIME TO GET THIS PRODUCT OUT AND BLEW IT, UNLESS THEY’RE PROUD OF A BATTERY THAT LAST 70 MINUTES AND PROVIDES A 40% CHARGE. 30 HOURS OF BATTERY? WHAT A JOKE. I’VE NOT GOTTEN 30 HOURS TOTAL SINCE CHRISTMAS.

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We’re sorry to hear our product did not meet your expectations, and appreciate you taking the time to share your concerns. We’d like to make it right. Please reach out to our Customer Support team at 888-866-7443 so that we can discuss a solution with you. mophie

  • Rating: 3 out of 5 stars

    Waited for this case

    Posted
    Cody
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For a long time and now that I have it, my first reaction is: just okay. It doesn't have much battery capacity and it's bulk makes it hard to sit on my charging stand by my bed. So, I wake up with a half charge because it slides off or isn't aligned right. With that said, it's still a charging case that works with wireless technology, so I should be over the moon!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I little disappointed

    Posted
    Slyfox
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don’t like the fact that you cannot use the iPhone charger cord.The fact you have to take the case off the phone to listen to your headphones.The lights on the back don’t light up to see how much charge you have left.They flash but don’t stay lit after it’s been fully charged.Also a bit pricey.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone charger

    Posted
    Sven
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product performs exactly as it is supposed to and expected to. It would be nice however if would come in some different colors other than black. I have a habit of laying it down somewhere and black is a color that does not stand out well when I am looking for it especially when it is in my black leather easy chair! ~ LOL

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad

    Posted
    Ctiem
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worst case I’ve ever owned. I had to exchange the first one because it constantly held down the lock button, activating Siri. The second one I got actually made my battery life worse because it stopped putting the screen to sleep. It’s way too expensive to be such an awful case. Don’t waste your money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not enough juice

    Posted
    Gary13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I returned this case after 2 weeks. I have AB year old iPhone X. I use my phone for everything so an additional full charge is necessary for me. This case barely gave me 40% of additional life. For the amount of money you spend on this case, you can get another case that “promises” 130% more battery life.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery case

    Posted
    chirobull
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I’ve loved my Mophie cases in the past. I bought the new Mophie iPhone X case. It nice and slim! The bad side is 2 things: low battery capacity and it’s difficult to tell when it’s powered on. There is no switch, but a push button. It seems to have minimal shock protection on a fall.

    No, I would not recommend this to a friend