Customer Ratings & Reviews
- Model:
- 401002004
- SKU:
- 6311864
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the extended battery life and wireless charging capabilities of the Juice Pack Air. Many appreciate the slim and protective design, finding it easy to use and comfortable to hold. While some find the price a bit high, the overall positive feedback highlights its value for users needing extra power and protection for their iPhone X.
This summary was generated by AI based on customer reviews.
Don’t like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes your phone too heavy and I don’t notice they charge well.
No, I would not recommend this to a friendI gave it a chance and it was horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I charged it right away because we were going on a trip to Florida and I knew I would take a ton of pictures and video, so my phone charger would be an inconvenience to have around. Well, it didn't even charge passed 30% from 10%. So annoying because I paid the $100! Crazy horrible.
No, I would not recommend this to a friendJust bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked so poorly I returned it after 2 weeks. Apple won’t sell these for a reason and this is probably why it was on sale. Packaging said it added a full day charge but mine only added an hour...
No, I would not recommend this to a friendDoesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband got this case for his iPhone X and it doesn’t work. The phone and case charge while it’s plugged in but once he’s using the phone and needs to charge it from the case it won’t charge.
No, I would not recommend this to a friendNot good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My biggest disappointment was that it only charged my phone from 18% to 66%. So this product was a waste of $ and is not worth it. I am returning it. Perhaps others had a better experience, but not me.
No, I would not recommend this to a friendiPhone X charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charger I thought it would work I charge to full batter then I used it and it only charged my phone for 1 hour half a battery after it was charger and it didn’t want to work again what a waste of money
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We’re sorry to hear you were not completely satisfied with our juice pack. We appreciate your feedback, and are always looking for ways to improve. If there is anything else we can assist you with, please give us a call at 888-866-7443. Thanks!
This Charger Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get 1 charge out of it if that.. Last non mophie charger I had for iPhone X would give me 2 -3 full extra chargers and it had same charging cable as the iphone X this does not. Its a waste of money
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We're sorry to hear you've had this experience with us, and appreciate you taking the time to express your concerns. We'd be happy to discuss alternative solutions with you. Please give us a call at 888-866-7443.
Not Worth $100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use my phone a lot and I found that this case only gives you about 30-40% charge. I returned it after a week of testing it. This product is worth a maximum of $50.
No, I would not recommend this to a friendMophe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Mophepack was sold to us to us for an iPhone 10 XS Why is it keeping a charge returned three different times replaced and after talking with the manufacturer can’t be used on this phone...Absolutely ridiculous
No, I would not recommend this to a friendBad item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst juice pack case Mophie ever made it’ll give you about 30 to 38 percent of charge. Not worth the money. I will return this item
No, I would not recommend this to a friendAwful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case charge lasts about an hour if it’s on. If you’re using your phone, it doesn’t increase the charge, it just mantains it. My worst Best Buy purchase of 2018 and I’m elite plus.
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We’re sorry to hear our product did not meet your expectations, and appreciate you taking the time to share your concerns. We’d like to make it right. Please reach out to our Customer Support team at 888-866-7443 so that we can discuss a solution with you.
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money. Only charges my phone 25% and the connection between the two pieces is already very loose after less than a month of owning it. Returning it today.
No, I would not recommend this to a friendAwful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a week or so, and it was fine. But now, less than a month later, it’s absolute garbage. Won’t hold a charge. Wouldn’t recommend. Wouldn’t waste the money.
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .Oh no! We're sorry to hear that, Lizz. We suggest reaching out to our Technical Support team at 888-866-7443, as they can best advise on what the issue may be.
Need to return this Mophie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work as advertised. I have owned mophies for other previous generation iPhones and they worked well. This one won't event provide half a battery charge.
No, I would not recommend this to a friendBad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very surprised that this mophie hasn’t worked properly. I returned the device twice only to receive another device that also stopped working a week later.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size is nice. The texture of the case is very slippery. There is a small lip around only the corners of the screen. The one I bought did not work
No, I would not recommend this to a friendNot good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this if I were you. Barely last 20 minutes and doesn’t even come close to charging the phone anywhere near 70% let alone higher.
No, I would not recommend this to a friendPretty Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself does not hold the charge properly; it does not charge my phone more than 30% even after I fully charged the case.
No, I would not recommend this to a friendlousy charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iPhone X wanted some extra battery time for game play. I got about an hour extra when I put it into charge mode. Terrible.
No, I would not recommend this to a friendMophie Case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped charging 3 months later. Hopefully the manufacturer will stand behind their product and replace it.
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We're sorry to hear you've had this experience with our juice pack. We suggest reaching out to our Customer Support team at 888-866-7443, as they can assist you with a solution.