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Customer Ratings & Reviews

Your price for this item is $50.99
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The comparable value price is $99.99

Customer reviews

Rating 3.8 out of 5 stars with 349 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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68%would recommend to a friend

Customers are saying

Customers are delighted by the extended battery life and wireless charging capabilities of the Juice Pack Air. Many appreciate the slim and protective design, finding it easy to use and comfortable to hold. While some find the price a bit high, the overall positive feedback highlights its value for users needing extra power and protection for their iPhone X.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-349 of 349 reviews
  • Pros mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Not enough power

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fit and not a bad feel, a little slicker than I was expecting. first day of use. 39% phone battery, hit the power button. 1.5 hours later (moderate use during), phone was at 74% battery. Nice that it charges both wirelessly, just not enough recharge for me, returning. Ordered a cheaper one from Amazon that seems to have better reviews and a larger charge capacity. fingers crossed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying my iPhone X in November of 2017, I was finally so excited that a company finally released a proper charging case for the iPhone X, almost a year after the release. I used the case for a few weeks and was really disappointed when I found out how much it can really charge my phone (about only adding 30-40%). I highly recommend that you do not waste $100 on this product. In my opinion I would’nt even pay $50 for this. There’s just no point in adding this bulky case with a micro USB charger and only capable of charging +30%. Will be returning to Best Buy and might puy a portable battery pack for a cheaper price and better product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Mophie cases for years on different phones, all of which did an awesome job but this version for my iPhone Xs is by far the worst for the money, only charged phone about 40% with the phone sitting idle. Might be worth $50 but definitely not the $100 for the size of battery, expected at least 1 full charge. Will be returning and searching for a better option

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    VERY Poor battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I used this case when it was fully charged and it only charged my phone to about 35% and it died. Very disappointed with this. Not worth $100 AT ALL. I got other mophie cases for other iphones for about $30 that fully charge the phones and the battery is still almost full. The only great thing about this is that it’s not bulky. I don’t recommend this.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Hi, Jenn. We’re sorry to hear you were not completely satisfied with our juice pack case. We appreciate your feedback, and are always looking for ways to improve. If there is anything else we can assist you with, please give us a call at 888-866-7443. Thanks! mophie

  • Rated 1 out of 5 stars

    Gets very hot when charging

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit using it because it gets very hot when charging. Should have returned it kept it for the case to protect the phone. After having it for awhile the on/off button did not line up with the phone on/off button due to the battery swelling up. After removing the phone from the case I found that the phone only needs to be charged every three days vs every day when using the case. The case battery must have been drawing the phone battery down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They should take 90% of their advertising budget &

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason they got 1 star is because i couldn't go lower. If you have a Lifeproof case, do not!!! buy this product. I have bought 2 different ones & had to return both. They are sold with Verizon products as a great accessory but they are not compatible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gave me 30% charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this based on the reviews. On the first day I made sure it was completely charged and ran my phone down to 10% and then turned it on. It took me to 40% with no phone use and then was out of juice. I will be returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    wish I could rate 000 stars

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why they make this type of crap. its not even worth $40. so cheap quality. I would never ask anyone to buy this .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst charger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no consistency, totally unreliable, do not waste your money

    No, I would not recommend this to a friend