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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 180 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are pleased with the extended battery life and the protection this case offers their Samsung Galaxy S8. Many appreciate the case's design and ease of use, finding it relatively slim and easy to handle despite adding some weight. A few customers noted the added weight as a drawback. Overall, the positive feedback on battery life and protection outweighs concerns about the added bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 180 reviews
  • Rated 5 out of 5 stars

    Best Battery Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophie cases are the best battery cases on the market!

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Heavy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was heavy and I had to take the whole thing off if I wanted to wirelessly charge my phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges quickly and love that can be turned on and off

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped on carpeted stairs, and big piece broke off immediately. Lived the idea of extra charge

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      We're sorry to hear you've had this experience. We suggest reaching out to our Customer Support team at 888-866-7443, as they can assist you with a replacement under warranty. mophie

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very sturdy. Had to replace a few times bc the connection when I plug in charger broke

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for emergency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not 4 me,only good 4 one phone charge, it was not what I expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it works great but sometimes it doesnt work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets hot too quickly. cannot charge phone with case.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      If your juice pack is not working as it should please reach out to our customer service team for troubleshooting tips and information on our two year warranty.

  • Rated 2 out of 5 stars

    Save your money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great when it was working, but it stopped working within a week. I had to return it and got something else. I would not recommend this product to anyone. Save your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not charge fully

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external batter case does not charge completely nor does it charge the phone fully to 100%. I bought the S9 Plus for myself and the S8 for my husband. They were both super defective. I would not buy again. I purchased on June 3 and just opened it to use it on June 18. My husband started using his on June 16 so it is not like we really got to use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't hold a charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case will show that it is fully charged (from being plugged in overnight), then an hour later will show 25-50% charge without having been used. I have tried charging it both with and without my phone and both yielded the same results. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      We’re sorry to hear that you had this experience with us, we truly appreciate your honest feedback. We'd like to make it right. Please reach out to our Technical Support team at 888-866-7443, as they can best advise on a solution. mophie

  • Rated 1 out of 5 stars

    Terrible Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible product! $100 for a single charge of your S8. You can then recharge it but unless you use it right away, the pack doesn't hold its charge for the next time, meaning you need to charge it again before using it. Bought one and returned it thinking it was defective. Second one was the same. Not worth it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failed to charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased case for use on long flights, or for long days at work in the field away from power outlets. Case failed to charge after 8 hours, battery status indicators indicate failure to charge. Returned. Previous mophie battery cases worked fine, plan to exchange this for another unit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unuseable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My prior unit lasted approximately 2 years before would not charge. Purchased new one would not charge, (wireless charger, USB to C, and with phone encased). returned and new one also failed to charge. Attempted minimum 12 hours on each attempt. discarded in trash and accepted the loss.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not designed well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case obstructs the fingerprint scanner so you cant easily unlock the phone. The buttons on the side also kept getting stuck so it would push the phones buttons constantly. I returned this after just a few hours. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The case is sturdy, but it doesn't charge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case claimed to have a battery that extended the live of the phone battery. We have not noticed any difference in the life of the battery.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      We’re sorry to hear that you had this experience with us, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us at 888-866-7443.

  • Rated 1 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt last as long as they say, wish i could get a refund

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Battery Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case does add bulk to the S8 but so does any battery case. After installing the case I recommend deleting your old fingerprint profile and scanning your fingerprints again with the case on as the case does limit the position in which your finger can be scanned.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Charges GREAT, Breaks FAST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A jagged piece of plastic near the speaker broke off first time I dropped it. With a glass screen protector I still couldnt protect my phone with this case. Shouldn't really be called a protective case. But I do enjoy how it charges my phone to however much battery I want it to with the 4 led light up feature. Annoyed it just broke and my phone fell out of it after me having it for near 3 months, I dropped my phone about 10 times on different surfaces..the driveway killed the case. I had to take it off for one of my aux cords too. Gotta let the people know!

    No, I would not recommend this to a friend