Customer Ratings & Reviews
- Model:
- 48383BBR
- SKU:
- 5707563
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the extended battery life and wireless charging capabilities of the Juice Pack External Battery Case. Many appreciate the protection it offers their phone and find it easy to use, with a good fit and sleek design. However, some customers find the added weight and bulk to be drawbacks. A few also mention the lack of a headphone jack and the relatively high price point.
This summary was generated by AI based on customer reviews.
Took it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this case would work fine with my phone but it hardly worked.
No, I would not recommend this to a friendUnhappy cMper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was defective !! Fully charged the unit before attaching to an IPhone 8. This product was supposed to kick in as soon as the Iphone battery got low. This did not happen !! I suspect this product was defective after I tried it on another IPhone 7.
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice having extra charge, I dropped it once and it broke
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .Hi, Tony. Please give us a call at 888-866-7443, to see if you are eligible for a replacement under warranty.
Doesn’t offer much of a charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It adds only a few extra hours. Get a nice case, you will be happier.
No, I would not recommend this to a friendThis product terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I currently just bought this product. It cost the same as the Apple charging case. It is 99.99+ with shipping for something this expensive. I could get a better charger for a cheaper cost if anything. I really hate this but I can’t return if already used
No, I would not recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice charging case however short life span for the price
I would recommend this to a friendIt quit working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased just one month ago, and unit will not charge the phone. It shows 4 lights but phone goes from 100% to 5% and steadily trying to get unit to charge the phone with no luck. Don't waste your time or money.
No, I would not recommend this to a friendWireless headphones only. Only charges to 80%
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been buying mophie cases, ever since the first one came out... it’s not cool that the people helping me didn’t tell me that this case can only be used with wireless headphones... also this mophie case only chArges to 80% I would love to return it.
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We're sorry to hear of your frustrations. If you feel you juice pack isn't working as it should, please reach out to our Customer Support team at 888-866-7443, as they can assist you with a solution.
Phone charger case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and a family member picked it up but at home it was discovered that the item was not in it’s packaged. Stuff members did not check that the item was inside.
I would recommend this to a friendBattery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, because of the great reviews it had. I made sure it was 100% charged, yet it doesn’t even charge my phone at least once completely before this juice pack dies. I was very sad it did not work well.
No, I would not recommend this to a friendAlready doesn’t work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked from Feb 3, 2019 until June 2019. I’m shocked it already isn’t working. And I ALWAYS buy warranty- except THIS ITEM of course. Disappointed.
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We'd be happy to assist you with a replacement under warranty. Please give us a call at 888-866-7443. Thanks.
Stopped Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped charging my IPhone 7S just 30 days after purchase. Ironic the return policy only covered it for 15 days. Check Best Buy's return policy before spending your money. A 15 day return/exchange policy is absurd!
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .Please contact our Customer Service team to take advantage of our two year warranty!
Very dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the case charging for 2 days & it never got passed the 3rd blinking light. I used the case with my phone & it was out of juice within a matter of hours. I was very unhappy with this product & returned it for a refund.
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We appreciate you taking the time to give us feedback. It sounds like your juice pack was not working as it should. If you ever have any issues with any of our products in the future please reach out to our customer service team for information on our two year warranty.
Does not work with iPhone 8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this if you have an iPhone 8 because your microphone won't work. Otherwise, it works as a charger. I did not return mine, but gave it away to a family member with an iPhone 7 and it worked fine.
No, I would not recommend this to a friendWorst piece of charging hardware I’ve ever purchas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of charging hardware I’ve ever purchased. From day one did not work by the time I realized it wasn’t my phone it was the hardware it was too late to return it. Avoid this at all cost.
No, I would not recommend this to a friendBrand response from mophieSupport
Posted .We're sorry to hear of your frustrations. We suggest reaching out to our Warranty department at 888-866-7443, to see if your device is eligible for a replacement under warranty. We hope to resolve this soon.
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy, bulky and only 2520 mAh. Took forever to charge the charger then after one iPhone charge no more battery charge left. Had to return and get something else. For $100, it's not worth it.
No, I would not recommend this to a friendBattery pack and case for Iphone 8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My car will not connect to this battery pack and I cannot use apple car play. I will return the item and replace it with an apple product
No, I would not recommend this to a friendDoesn’t fit iPhone 8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would fit our iPhone 8 but it doesn’t properly fit it. I will be returning it to the store. I would recommend this case just not this one for the iPhone 8.
I would recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging cord insert already broken. Poor quality. Worthless without the ability to charge.
No, I would not recommend this to a friendMorphine battery backup
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money for me .Didn’t really do what I expected it to do.The one I had from apple was the perfect one.
No, I would not recommend this to a friend