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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 155 reviews

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68%
would recommend
to a friend

Customers are saying

Customers are delighted by the extended battery life and the great protection this case offers their phones, also appreciating its water resistance. However, some users find the case impacts sound quality and makes the phone larger and heavier than they prefer. Concerns were also raised regarding charging inconsistencies.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-155 of 155 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good life!! Love the look and feel. Fast charge!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Love mophie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love mophie but not this case. There was a lot of feedback due to the waterproofing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Boo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing that I hear out of has a whole in it.... how am supposed to replace that??

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for information our two year warranty.

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Needs improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model would never charge 100% even after a full day of charging.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone conversations muffled sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is how the cover makes my phone voice unusable- do not purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this case for three weeks it morphed the shape of my phone into an arch. I had to buy a new phone (yeah not very happy about that). Also, the case is not easy to get on and off. Just because it seems cool and useful it's really not please take my advice and don't buy this case. It's not worth it!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Not quite happy with the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged my iPhone's charging receptacle.cant charge

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Case cracked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this battery case for less than two weeks and it crack after a fall of only 3ft or left.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team to take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    Stopped working after a day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to charge it the second day and nope. Pack already quit

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty!

  • Pros mentioned:
    Battery life, Protection

    Rated 5 out of 5 stars

    Excellent product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I depend on my phone for business use extensively and have worried in the past when my grandson plays his games on it. No more ... This case provides not only water protection but excellent drop protection and screen protection as well. Between myself and the 6 year old, we have tested it well over the past few weeks and I have been very pleased. The battery life extension has been excellent and the buttons and indicators on the case have been very easy to use and manage. I am well pleased with this product, as I have been with other Mophie products in the past. A+

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Wonderful purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is good, although price is a bit high. I love Mophie cases and always recommend their products!

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple months I began having trouble getting the battery to charge. I had to remove the phone from the case and charge them separately.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Heavily disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mophie is a great case manufacture the best in the business if you ask me but, this case, mine in particular, was sad. For example, the included screen protector thing was annoying to put on and soon lost its adhesiveness but, that's only the beggining. This case has a horrible crackle when playing too loud from the speakers, it's nearly impossible to get off if you don't have a quarter ( mine actually broke on the little rubber peice that you're supposed to use when getting it off the first time I tried taking it off making it more difficult to remove). Secondly, the case has horrible build quality as the ear peice broke after two small drops from around 1 and a half feet also, after just taking it off ( at the time this is being written) the part that helps move the speaker's sound to the front of the case just broke. Over all, with my experience of this case and of mophie, I have to say mophie still has a place in my heart and I will continue to use one of their other cases, this one, on the other hand, is of poor build quality and I recommend getting any other case besides this one. it's just not up to mophies expected standard, especially with such a big asking price.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Thank you for your feedback. Please reach out to our customer service team for information on our two year warranty.

  • Rated 5 out of 5 stars

    great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, easy to use. great appearance. good for the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Love Mophie but... don't recommend this model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Mophie brand/product but don't recommend this model... i can't vouch for the water proof portion because I never got that far. I've only had the case for less then a week. I've used and endorse there "mophie - Juice Pack External Battery Case for Apple® iPhone® 6 Plus - Black" for over 2 years... The only reason I bought the H2PRO model is because it was on sale and the "mophie - Juice Pack External Battery Case for Apple® iPhone® 6 Plus - Black" dropped one too many times and finally cracked the case. I work on airport flight line and am a little rough on my cases because of my job environment. Day 5 of using the H2PRO case it finally fell on the hanger floor for the 1st time only to discover the "Mil-Spec-810G military drop protection" failed!!! Picked up the phone to discover the phone screen shattered!!!... I'm still a Mophie fan and will recommend them but NOT THIS MODEL. I'm returning it and getting my original mophie - Juice Pack External Battery Case for Apple® iPhone® 6 Plus - Black I know works well and cost a lot less.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Thank you for taking the time to provide us with your valuable feedback. We are always looking for ways to improve our products.