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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1573 reviews

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Rating by feature

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the powerstation 4000's long battery life, convenient size and portability, and generally positive performance. Many appreciate its reasonable price and lightweight design, along with its compatibility with various devices. While some users noted the device can get warm during use, the majority of feedback is overwhelmingly positive. The sleek design and USB functionality were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,573 reviews
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn't charge the phone. It wouldn't hold a charge. Had to return it...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not working properly! Charged the whole night and still not working!

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please contact our Customer Service team to take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    Bought product doesn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the product followed the directions and it does not work at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Old stock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this was an older product and did not fully charge.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for information on our two year warranty.

  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want a refund this power bank did not work I disserve a refund

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please contact our customer service team for information on our two year warranty.

  • Rated 1 out of 5 stars

    This product did not work - EVER,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable energy unit did not store energy from day one.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Hmm. We'd love to look into this for you. Please give us a call at 888-866-7443 so that we can address this issue.

  • Rated 1 out of 5 stars

    Never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged the juice pack but it never worked. Would not power on

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    NO GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was not just what we needed for our teenage son!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not charge much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It said it would charge 2 1/2 times and it only charges 20%

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Sounds like your powerstation is not working as it should. Please contact our customer service team to take advantage of our 2 year warranty.

  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it, charged it, couldn't even charge my iPhone SE.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team to take advantage of our two year warranty.

  • Rated 1 out of 5 stars

    Had to return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not hold charge. Would only charge up half way.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery full and it dead when I plug it to my phone

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    Don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned because the chargers never worked correctly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is dead immediately after I charged it one time

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty.

  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it, plugged to charge, didn't want charge -_-.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for warranty information!

  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Fabulous & easy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on the recommendation of a sales Rep @ Best Buy & am so glad I did! It is simple to use & compact. I have a Samsung Galaxy SII phone & the juice pack holds enough charge to recharge my phone TWICE! I bought it 10 days ago & have already used it several times to recharge my phone when I didn't have access to a power source. I even used it in my pocket one time. That was a bit bulky but I wanted to test the convenience if I needed to charge on the go. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Charging speed

    Rated 3 out of 5 stars

    Good for Day Travel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My travels mainly include the lower 48 states..every two weeks. I have both a Iphone 5 and Ipad 3. Today my primary source of external battery power is from New Trent and Anker. Both have pros and cons, but to date I still prefer New Trent product even though the battery efficiency is only about 55-65% of the actual labeled capacity (my experience). However, the Anker products has not let me down. I have been looking for a smaller form factor and decieded to give Mophie a try. I am not an electrical engineer, but in my opinion Li-Ion batteries charging speed is generally greatest from about 20% to 80% capacity (based on my iPhone 5). Outside this range it seems battery charging efficiency significantly drops, does not matter what brand you use. My experience with the Mophie Powertation: 1) Iphone 5 (Let battery run down until it powered off). 2) Mophie Fully charged (overnight charged just to be share). a. Test 1: Iphone 5 (0% to 90%) in about 2 hours with 2 lights remaining on the unit b. Test 2: Iphone 5 (~20% to ~75%). c. Powerstation is depleted. I have better luck with keeping my iPhone in the range of 20%-80% while using any external battery. Overall it does what is supposed to do. However, Performance vs. Price vs. Competitors? Your call. At $45 price point, I would give it 4 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Charging speed, Size

    Rated 5 out of 5 stars

    Great battery pack!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a great size for carrying. It helped me out during my 5 hour airplane flight. The battery stays charged for days and charged my devices very fast. Would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Great Power Source

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey but such a great way to charge my phone when away from a power supply -which is often! I have a Motorola Droid 4 phone and I LOVE it! My phone is in constant use, so the battery always gets drained pretty fast. -you know, same complaint you hear about every smart phone. With previous phones, I just owned a few batteries and switched them out throughout the day. The Droid 4 has a non-replaceable battery so instead of carrying around extra batteries...I carry this around. This charges to 100% and it charges FAST! Love it -don't leave home without it! I own 2 so I can be sure to make it an entire day with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Charging speed

    Rated 4 out of 5 stars

    good back up charger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my phone battery drains pretty quick during the work day so I bought this extra battery to get me through enough of the day to get to a place where I can plug my phone in at home or the office. this mophie charges quickly and stays charged.

    I would recommend this to a friend