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Customer Ratings & Reviews

Model:
38113BBR
SKU:
4672046
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Customer reviews

Rating 4 out of 5 stars with 1385 reviews

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Rating by feature

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers value the powerstation 4000's long battery life, convenient size and portability, and generally positive performance. Many appreciate its reasonable price and lightweight design, along with its compatibility with various devices. While some users noted the device can get warm during use, the majority of feedback is overwhelmingly positive. The sleek design and USB functionality were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,385 reviews
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Great on the go charger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mobile charger works fast and amazingly for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your time on this.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate it. Takes 3hrs to charge and only 50% battery on my iPhone 7 plus. Took the first one back because I thought it was defective turns out the 2nd one I got is the same thing. Taking it back!

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Sounds like your powerstation is not working as it should. Please contact our customer service team to take advantage of our 2 year warranty.

  • Rated 1 out of 5 stars

    Not Working Out of the Box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item when it was on sale. I have used the Mophie battery before and trusted in their quality. However, it didn't work at all right out of the box. I couldn't go exchange because I opened and tested the product a few weeks after I received it and return date has expired. It was first time in my life I have received a defective product. Will not buy from Mophie ever again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This thing is JUNK!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the red one a couple days ago, charged it for 4 hours, when I unplugged it and plugged it into my IPhone 6 it literally charged it for about 5-7 mins before dying. So I charge it again for 2-3 hours, and it did the same thing. So I exchanged it for the white one thinking I got a defective red one....And what happened?!! THE SAME THING!! Don't waste your time on this power pack. It's garbage. Go buy yourself the MyCharge RazorMax. That's the same price and actually works super good!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale and was excited to receive it. I charged it up and went to use it later that day and it was only showing halfway charged. I plugged in my iPhone and it charged for maybe 5 minutes and the charger died. I assumed it was the charger and exchanged it and got another red one. Same issue. Wouldn't hold a charge. Returned it for a refund. Buyer beware.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      That is very odd. Next time please contact our customer service team for troubleshooting and warranty information.

  • Rated 1 out of 5 stars

    The first one was great, but the others no way

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the first one in June, and it has been working great! We decided to get a few more to have for different devices. The first one we got was white, and the three we received yesterday were red. Every one of them were bulging. None had juice, but decided to try charging one. After 4 hours still no charge. Returned all three today. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item while it was on sale in April 2016. Today, July 2nd is the first time I go to use it after fully charging it and it's dead. Battery indicator when I plug it in shows fully charged but when I go to charge a device with it, it won't charge it. Now I'm like 7 days past my 60 day return policy (Elite Member).

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's ok. takes forever to charge though. takes just as long to charge my phone too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged mophie for 5 hours, fully charged. Hooked it to my phone and it only charged it 30% before mophie was dead. Tried again next day. Charged Mophie again till all 4 lights were lit (5 hours) drained within 2 minutes of hooking it to my phone, this time it only charged my phone 15%. It's absolute junk!

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      It sounds like your powerstation is not performing as it should. Please reach out to our customer service team for information on our two year warranty!

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Won't hold a charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item back in March for my son's graduation in May so I didn't open it until the day before graduation. I charged it overnight and the next day when I plugged it into my phone it was dead. The one that I had previously worked much better. So disappointed in this project.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    charged for 15 min

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my first outing i was very disappointed with this produced it charged my phone for about 15 min then stopped. i have an iPhone 6 plus so reading the reviews i thought it would be a good charger. i will try again tomorrow and if it's any better i will repost if not back to store.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      If you are continuing to experience this problem please reach out to our Technical Support team, they are happy to help with troubleshooting.

  • Rated 5 out of 5 stars

    For me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this juice pack because I get this one for really good price from Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage, loses a full charge in under an hour. You literally have to stop charging it and immediately plug it into your device, and even then it loses its own charge faster than it charges your device. Buy literally any other charger in the world.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Sounds like your powerstation is not working as it should. Please contact our customer service team for information on our 2 year warranty.

  • Rated 1 out of 5 stars

    Doesn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't take a charge. Frustrating. I tried multiple cables and power sources. Nada. Clearance for a reason?

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for troubleshooting tips and warranty information.

  • Rated 1 out of 5 stars

    DO NOT BUY THIS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw several reviews from buyers warning that product either didn’t work upon purchase or only worked for a short period then stopped working. Well guess what. SAME THING HAPPENED TO ME! Mine was completely dead upon shipment. Gave it a full charge over several hours, plugged it into my iPhone 7... and NOTHING! Do not buy folks! Save your money.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty.

  • Rated 1 out of 5 stars

    defective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited that I was getting this Mophie case at a steal of a price; now I know why. I charged it and went to use it and it stopped working. I thought maybe my cable was bad so I tried it again and same thing happened. I was frustrated and disappointed to see that this trusted brand had lots of the same problems as the other reviews. I guess that's you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for warranty information!

  • Rated 1 out of 5 stars

    Great for beginner and Horrible after 5 minutes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so excited when i recieved! It look beautiful. It was dead after iI charge only 5 minute .It was so terrible.I so sad because i have to return back. My friend wants order 8 more items and i did alredy.!!!My bad. Besttbuy !!!!Pls do not send defected items to customerr!!!! PLS I have to cancel al of them. So sad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Purchased 2 and both DOA - what are the chances?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these at bestbuy.com and had them shipped to my house and both arrived in a timely manner but both were DOA. They would not hold a charge after many attempts so I had to return to the store and exchange them. So far I have tested one and it works fine but it has been a PITA experience so far. Hope this helps ;)

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      So sorry to hear that. If you ever have an issue in the future make sure you take advantage of our two-year warranty!

  • Rated 1 out of 5 stars

    Weak

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger is junk. Maybe charges my iPhone 6+ once and is dead. Buddy has a similar product of a different brand. Charges his phone 3-4 times at a cheaper cost. Don't buy this. Majority of people buy this junk for the cool colors. Don't make the mistake I did.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't hold as much as it claimed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    heled about 1200mah of power not 4000 wouldn't charge mine or my GF phone to 60% after itself being charged fully. Bought a PNY device that has better display and holds fully 7200mAH of power and actually holds that much power don't waste your time with mophie they are just advertised more but aren't built with quality.

    No, I would not recommend this to a friend