Customer Ratings & Reviews
- Model:
- MBP33XL
- SKU:
- 6214304
to a friend
Customers are saying
Customers highly value the video and sound quality, range, ease of use, price, screen size, and night vision of this video baby monitor. A common concern, however, centers around the battery life, with many users reporting it as insufficient. Positive feedback frequently highlights the clear picture quality, both day and night, and the user-friendly setup. The monitor's affordability and effective range are also frequently praised.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Worst product I’ve bought for my child
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is ridiculous. It dies after less than 3 hours on battery power. It is useless. It also makes a loud beeping noise when you plug it in to charge which wakes my baby up.
No, I would not recommend this to a friendBrand response from Binatone
Posted .Hello Mary,
The battery on the parent unit should last 3-4 hours in audio mode and 1-2 hours in video mode. If you are having a battery issue or if you have any further questions/comments, please reach me at [email protected] and add your comment to your email. I will get back to you as soon as possible to assist you.
Kind regards, Isabelle & the Motorola support team.
Poor customer service - poor tech support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app that allows me to use this camera on my iPhone stopped working. This has happened to a lot of people, the service department has confirmed this. I've asked the service department for a new app, they want my mailing address, and phone number, all I want is to be directed to the app so I can download the app and use the camera again. This camera is a baby monitor, it needs to work and if it doesn't the service department needs to get it working quickly, which they are not doing. Not recommended at all, find a company that sells something that you can rely on.
No, I would not recommend this to a friendBrand response from Binatone
Posted .Hello Rosco,
I am very sorry to hear about your experience. I would like to review your case with our customer service department. Could you, please, send me your case number to [email protected] and add this review as a reference? I will take it from there.
Kind regards, Isabelle & the Motorola support team
Poor Monitor Overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor to replace a similar Motorola monitor I had that stopped working. The picture quality with this new model is bad; I can barely make out my child in her crib! The biggest drawback is the camera does not move. I could move the camera and scan the whole room with my previous model. My baby moves often through the night and it is important to me that I can see her. I am highly disappointed with this monitor and will return it ASAP.
No, I would not recommend this to a friendBrand response from Binatone
Posted .Hello, Flgirl123!
I am sorry to hear you're experiencing issues with your baby monitor and that you want to return it. We will love the chance to help. Can you please try to reset the units?
To reset the monitor, please use a small screwdriver to remove the battery compartment from the back of the monitor. Then remove and unplug the battery for 30 seconds; plug the battery back in and close up the battery compartment; turn your monitor back on. Reset of your monitor has been completed.
To reset the camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit.
If this doesn't help and the issues remain, please reach our support either via live chat or email so we can further help. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore/support. You can also email us at [email protected]. And please attach your review for our reference. We will reply to you as soon as possible.
Kind Regards, Cassia & the Motorola Support Team.
baby monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.let me preface this by saying I have been using the MBP33Xl for 3 years now and love it. I ordered another one for our new baby. The packing is the same but the monitor looks totally different. When doing some research the actual monitor that was sent was the MBP33S but with the other packaging. This is a crappier monitor that I do not like.
No, I would not recommend this to a friendBrand response from Binatone
Posted .Hello KellyB!
Please know that we updated the software for the MBP33XL monitor and camera, but we do not pack and ship different models in a box. For a return, we suggest you contact BestBuy directly. However, if you need our assistance for any questions and/or replacements (if applicable), please feel free to reach our support via live chat or email.
Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Our support contacts can be found on the box or in the user's guide, and we will get back to you as soon as possible.
Kind Regards, Crystal & the Motorola Support Team.